Hungary
Boost Performance Via Leveraged Global Delivery
EDS Best Shore® is an essential component of the EDS Global Delivery Model, which provides a full range of high-quality, cost-competitive services to clients using the optimal mix of onshore, near-shore and offshore resources. Best Shore capabilities support all of EDS' core businesses: Applications, Business Process Outsourcing (BPO), and Information Technology (IT) Outsourcing. The advantage? We help reduce costs by delivering services from the right place at the right time for the right price.
Located in the heart of Europe and a member of the European Union, Hungary has been a strategic delivery location for EDS in the EMEA region. It ensures compliance with EU data protection legislation and offers most of the foreign language capability required in Europe.
EDS Best Shore: Spotlight On Hungary
With operations launched in 1991, EDS Hungary has a 16-year track record of success. Through our broad range of services across a wide client base, we are present in nearly every market segment with special focus on the telecommunications and financial industries. EDS Hungary brings to bear the skill sets of 1,700 experienced professionals working at five major locations in Budapest and across the country.
Available Services
BPO Services
Our BPO Shared Services Center hosts 208 seats in three buildings in Vasvár and Rábahídvég, offering a competitive labor force. Vasvár serves as the EMEA center of multisite operations for both human resources and back-office functions. The industries supported emphasize financial services (banking and insurance); manufacturing (automotive); and aviation services.
EDS Finance & Accounting Services Center
This center, based in Budapest and established in 2004, manages day-to-day business functions, enabling our clients to improve company controls and service levels while reducing costs. Our finance and accounting outsourcing services span the following:
- Accounts payable
- Employee expense processing
- General accounting support services
- Financial analysis
- Customer invoicing
- Global treasury accounting
The center is ISO 9001:2000 certified and successfully completed the 2004 Sarbanes-Oxley audit.
Infrastructure Services
Established in September 2002, our Hungary Service Desk offers superior, cost-effective support for our clients. In this dynamically developing center, highly qualified help desk agents who speak at least two foreign languages provide professional support services in an advanced technical environment. These include technical and business request support, and remote desktop management. Requests generated by our clients are accepted via phone, e-mail, voicemail and our internal network.
Our Program Management professionals provide project management and project support services to EDS clients based in the United Kingdom and continental Europe, as well as 15-plus key EMEA and global clients.
Messaging & Collaborative Services provide a secure means of sharing data via e-mail and team collaboration. The team implements, upgrades and manages e-mail systems, and enables workers to come together in virtual ways to communicate and to share, manage and use information. These services include secure instant messaging, virtual team spaces, presence awareness, application sharing and online meetings.
The Data Center Services team offers repeatable services to optimally deploy, monitor and manage servers through standardization, virtualization, automation and ITIL-based best practices.
Integration Engineering has highly skilled resources for all engineering design needs. Because we leverage design work, our clients benefit from lower-cost solutions that require less ongoing support.
Applications Services
The Hungarian team offers a full array of application management and development services. The applications team helps achieve the visibility clients need into applications. We reduce the costs and risks of change while increasing productivity and the performance of applications. We effectively manage applications by matching business priorities and operational requirements to your applications services, productivity and cost decisions.
Service offerings include application management and development.
EDS Hungary Key Facts
- Strategic delivery location for EMEA
- 1,700 employees at four major locations
- Service Desk supports 36 clients in 19 languages
- BPO Service Center scans 4 million documents per year
- 80 percent of employees speak one foreign language
- 20 percent of employees speak two foreign languages
- 62 percent hold a college or university degree
Technology and Infrastructure
- Full access to EDS Global Infrastructure Communications Network
- Modern build-out technology including:
- Voice over IP technology
- Call center management system
- Comprehensive business continuity plans
Process maturity and quality
- ISO 9001:2000
- ITIL and Lean Six Sigma methodologies in place
- Sarbanes-Oxley compliant