Air Services
The Challenge Facing Airlines and Air Services
Jim Dullum On Air Services
Jim Dullum, EDS Global Transportation Industry Group, was interviewed by IATA on the 16-year relationship EDS has had with IATA in dealing with today’s issues in the airline industry.
Airlines and air services firms are faced with an overwhelming array of challenges:
- Pressures to reduce costs and overhead, and increase flexibility
- Shifts toward a customer-centric and self-service business model
- Ongoing industry consolidation
- Shifts in global traffic caused by explosive growth in China and India
- Changing and emerging profit pools
In addition, many organizations within the airline industry are faced with aging information technology (IT) systems and approaches that not only fail to address pressing demands, but also contribute to system downtime, passenger delays and unnecessary expenditures.
The Answer
Competing in this environment requires IT systems that give you the agility you need to:
- Adopt industry-standard applications to support business-model changes
- Increase efficiencies across your organization
- Deepen customer relationships
- Integrate information across multiple channels
- Align IT and business strategies to support faster time to market, and flexible pricing and service models
EDS helps you reap tangible benefits by using technology to generate bottom-line results. Our end-to-end service offering equips you with the capabilities you need most. Among the services provided by EDS:
- Applications Development Services
- Electronic Fares Services
- Flight Planning Services
- Integration & SOA Services
- RFID Assessment (Diagnostic)
The Results
With 9,000 experienced professionals serving the transportation industry, EDS is unmatched when it comes to understanding and addressing the critical business issues you face within the airline industry. You get solid solutions that make a tangible impact on your business. Let us help you achieve the type of results we've generated for other airlines, airports, MROs and other air service clients:
- Savings of up to 2 percent on flight operations
- Fuel costs reduced by up to 4 percent
- Dispatcher productivity up by 10 percent
- Savings of up to 15 percent on procurement
- Overall IT outlay reductions of as much as 30 percent
- See our complete list of services
- Read our Air Services case studies
- Download the Airline Reservation System Fact Sheet PDF, 307K
- Download the Service Oriented Architecture Technical Brief PDF, 308K
Air Services Industry Contact Information
EDS Air Services Segment Leader: Eric Harte
Eric Harte serves as vice president, EDS Air Services. In this role, Harte is responsible as the EDS general manager for the delivery of service, client relationship management and overall segment growth of EDS’ global airline business.
For more information about what EDS can do for you, submit a business inquiry.
Transportation Industry
Behind the success of airlines, travel & hospitality providers and freight companies is an ally, EDS. Helping achieve increased efficiencies and new levels of collaboration and standardization, EDS keeps them moving people and materials more efficiently.