Communications Service Providers
The Challenge
For communications companies, it's not about convergence; it's about the experience of convergence. To enjoy continued success, organizations must transform from service providers to experience providers – enabling the customer experience on any device, any where at any time. A successful experience provider has:
- Strategies driven by customer segments
- Open Networks
- Rapid time to market
- My Ware
- Integration of applications and the content ecosystem
- Growth driven by multi-platform convergence
- Touch Convergence
The Answer
You need a solution that gives you the functionality, flexibility and scalability to compete effectively in the changing market landscape. One that lets you:
- Drive new revenue growth through next-generation services
- Simplify and improve the customer experience
- Drive operating efficiencies
- Create responsiveness, agility and rapid time to market
EDS helps you transform in the converging marketplace. Our services include the essential capabilities you need, as well as next-generation services to drive new revenue including:
- Revenue-Generation Engine
- Contact Center Transformation Outsourcing
- Workplace Management – Communications
- EDS IPTV Solution
- Edge Device Support
- Enterprise Mobility Solutions
- Applications Development Services
- Data Center Services
- Networking Services
The Results
With more than 7,000 employees dedicated to Communications clients, EDS helps many of the world's leading companies achieve tangible bottom-line results. When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS stepped in with a customized solution, the Vodafone Retail Application for Shops (VORAS). The results?
- Faster time to market through the automation of manual processes, flexible, adaptable interfaces and enterprisewide integration
- Improved data quality and reduced data inconsistencies
- Shorter learning curve for new employees and a more positive experience for all employees
- A streamlined sales process cutting costs by about 20 percent
- Ability to implement new features 30 percent faster
Communications Service Providers Industry Contact Information
EDS Communications, Media & Entertainment Industry Leader: Kimberly Stevenson
Kimberly “Kim” Stevenson leads EDS' Communications, Media & Entertainment Industries. She is responsible for accelerating growth in a market that's estimated at $25 billion and growing at a rate of 7 percent a year.
Vice President, Communications, Media & Entertainment: Sue Chevins
Sue is responsible for driving strategy and providing innovative solutions to address issues unique to communications clients. She drives the creation of thought leadership to challenge the industry status quo and shapes future business models of success.
For more information about what EDS can do for you, submit a business inquiry.
Communications, Media & Entertainment
Behind the success of communications, media & entertainment providers is an ally, EDS. Helping them deliver content, streamline processes and take advantage of next-generation services and technology, EDS broadens their audience appeal.