Communications Service Providers

The Challenge

For communications companies, it's not about convergence; it's about the experience of convergence. To enjoy continued success, organizations must transform from service providers to experience providers – enabling the customer experience on any device, any where at any time. A successful experience provider has:

Analysys Mason/OSS Observer

Analysys Mason/OSS Observer was one of a dozen firms attending a recent industry analyst summit hosted by HP. The session reviewed recent updates to HP’s CME business including the EDS acquisition. The discussions highlighted what customers can expect from the company with this enhanced combination of products, solutions and services.

Analysys Mason summit evaluation

Strategies driven by customer segments
Open Networks
Rapid time to market
My Ware
Integration of applications and the content ecosystem
Growth driven by multi-platform convergence
Touch Convergence

The Answer

You need a solution that gives you the functionality, flexibility and scalability to compete effectively in the changing market landscape. One that lets you:

Drive new revenue growth through next-generation services
Simplify and improve the customer experience
Drive operating efficiencies
Create responsiveness, agility and rapid time to market

Vodafone Germany Video Case Study

In this video case study, a Vodafone Germany retail employee explains the improvements of the VORAS application that assists in assessing shop logistics, processing orders and expediting customer transactions.

Watch the video ASX, 1K, 3:03

Read the transcript PDF, 98K

EDS helps you transform in the converging marketplace. Our services include the essential capabilities you need, as well as next-generation services to drive new revenue including:

Revenue-Generation Engine
Contact Center Transformation Outsourcing
Workplace Management – Communications
EDS IPTV Solution
Edge Device Support
Enterprise Mobility Solutions
Applications Development Services
Data Center Services
Networking Services

The Results

With more than 7,000 employees dedicated to Communications clients, EDS helps many of the world's leading companies achieve tangible bottom-line results. When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS stepped in with a customized solution, the Vodafone Retail Application for Shops (VORAS). The results?

Faster time to market through the automation of manual processes, flexible, adaptable interfaces and enterprisewide integration
Improved data quality and reduced data inconsistencies
Shorter learning curve for new employees and a more positive experience for all employees
A streamlined sales process cutting costs by about 20 percent
Ability to implement new features 30 percent faster