Retail
The Challenge For Retailers
The retail landscape is constantly evolving as:
- Changing consumer tastes and lifestyles spur demand for new products
- Retailers experiment with new channels and private-label merchandise
- Mergers and acquisitions lead to increasingly larger competitors
- Slow growth at home fosters expansion into emerging markets
- The Internet opens the door to unexpected and faster competitors
- New industry and regulatory requirements constantly emerge
Aging information technology (IT) systems and inefficient business processes only compound the challenges facing retailers, limiting their ability to respond quickly and effectively to changes in the marketplace.
The Answer
Outsourcing In a Multichannel Environment
Traditional retailers are exploring optimal ways to modernize and expand their direct channels, investing in new, or enhancing existing, online or self-service capabilities. Increasingly, retailers are challenged by changing regulations, such as country-of-origin inspections, enhanced Payment Card Industry (PCI) scrutiny, postal changes, payment options, new e-commerce options and mobile commerce. These changes add complexity and increase the costs required to meet demands and manage supply chains. The majority of retailers are working to cost-effectively create cross-channel, integrated order-entry, customer-service and fulfillment capabilities that improve customer insight and service.
You need an IT system that drives transformation and gives you the ability to:
- Improve customer satisfaction, loyalty and retention
- Support new products, channels and markets
- Turn raw data into meaningful information for decision making
- Assess supply chain performance and quantify areas for improvement
- Raise employee productivity
- Oversee all aspects of merchandise and order-to-cash management
- Mix and match existing technologies
Change often brings hidden opportunities. EDS helps you capitalize on them using technology. Our service offerings provide the capabilities your company needs to become nimble, lean and productive on all fronts.
- Applications Modernization Services
- Customer Relationship Management (CRM) Services
- Enterprise Application Hosting Services
- Order to Cash
- RFID Assessment (Diagnostic)
- SOA & Integration Services
The Results
Leverage EDS' capabilities to operate more effectively and grow profitably in the face of evolving consumer demand, heightened competition, increased operating costs and mounting regulatory pressures.
How we've helped other retailers:
- A specialty retailer found rapid growth had overwhelmed its IT infrastructure and call center operations. EDS helped reduce IT support costs by more than 30 percent and EDS contact center agents significantly reduced wait times.
- EDS helped a Fortune 100 company free up millions of dollars by reducing call center costs, liquidating distribution facilities and improving cash flow via better inventory management.
- A leading convenience store chain depends on EDS to manage its IT portfolio of more than 150 applications and nearly 70 different technologies. Our team also developed a proprietary business intelligence solution to help this convenience leader make smarter and faster business decisions.
More Information
- Retail Case Studies
- Retail Industry Profile Sheet PDF, 167K
- HP In the Retail Industry Fact Sheet PDF, 121K
- CI&R Applications Modernization Profile Sheet PDF, 164K
- CI&R SAP Profile Sheet PDF, 169K
- HP Manufacturing and Distribution Industries Overview PDF, 161K
- Merchandising Solution For Retail Profile Sheet PDF, 160K
- Payment Card Industry Data Security Standards (PCI DSS) Profile Sheet PDF, 165K
- Consumer Direct Services for Consumer and Retail Industries Solution Overview PDF, 671K
- Retail Industry Related Services
Retail Industry Contact Information
EDS Consumer & Retail Leader Mike Klaus
Mike Klaus brings more than 25 years of industry and consulting experience helping companies improve their operational performance. He also has extensive experience in the consumer products, high-tech and retail industries.
For more information about what EDS can do for you, submit a business inquiry.
Consumer Industries & Retail Industry
Behind the success of consumer industry & retail companies worldwide is an ally, EDS. Helping them improve their operational efficiencies, offer new products and services to customers faster with better customer service, EDS keeps the sales coming.