Travel & Hospitality
The Challenge Facing the Travel and Hospitality Industry
SOA In the Hospitality Industry: How Are We Doing?
It has been a year and a half since our article entitled, “Service-Oriented Architecture and the Hospitality Industry: Cure or Chimera,” was published in Hospitality Upgrade Magazine. Much has transpired in hospitality industry technology since then, but what specifically has been occurring with regard to service-oriented architecture (SOA)?
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During the past decade, nearly every facet of the travel and hospitality industry has been revolutionized by the exciting new capabilities and services made possible by information technology (IT) systems and the Internet. But, even as you make the changes to accommodate customers today, you're met with increasing demands for faster service and greater transparency and capabilities that put even more flexibility into the hands of consumers.
The Answer For the Travel & Hospitality Sector
How can you create the type of competitive advantage that sets your brand apart? More than anything else, you need to unleash the power of information technology. With the right IT strategy in place, you can create a broad range of benefits:
- Leverage the Internet and e-commerce to win new customers and improve margins
- Implement CRM strategies that increase customer loyalty and satisfaction
- Discover ways to optimize supplies, rates and inventory
- Outsource noncore functions to generate efficiencies while freeing up capital and management focus
EDS can help you create these and other advantages for your company by offering end-to-end infrastructure, application and outsourcing services that pose the greatest potential for your company.
The Answers You Need. Today.
Few industries have leveraged e-commerce and information technology as effectively as the travel and hospitality sector. However, in the process they have found themselves grappling with a dizzying array of non-interoperable, proprietary technologies. If you're looking for ways to increase profits and improve services in this rapidly evolving environment, EDS can help. Over the years, we've helped pioneer some of the biggest IT advances in the industry. Today, our 9,000 professionals working in travel & hospitality continue to play this role by offering solutions that provide benefits to companies and their customers, such as:
- Applications Development Services
- Business Intelligence Services
- Enterprise Application Implementation Services
- Flight Planning Services
- Integration & SOA Services
- Supply Management Services
The Results
The fundamental change in services, capabilities and expectations that IT has brought to your business is undeniable. But we believe the opportunities have just begun. Around the world, we're helping clients find results that exceed their previous expectations.
- A U.S. car rental firm creates substantial savings and organizational efficiencies by standardizing its IT infrastructure and outsourcing the management of 500 servers and 4,500 desktop workstations.
- A travel services company leverages RFID to track the movement of convention attendees so that it can improve future events by seeing which elements generate the most attention and activity.
- A municipal board of tourism increases traffic via Web marketing, customer service database, call center and fulfillment capabilities. Within the first year, more than a million calls are addressed, both by live agents and an interactive voice-response system.
Travel & Hospitality Industry Contact Information
EDS Travel & Hospitality Expert: Kevin Short
Kevin Short has more than 20 years of experience in the travel industry, including experience with airlines, leisure travel, hospitality technology and electronic distribution. Short's strengths in reservation services, revenue management and brand transformation have contributed to building and transforming major airlines, including serving as the managing director of international revenue management and the vice president of revenue management. Short is focused on determining the strategy and plans a customer needs to expand through innovation, streamline back office operations and improve business performance.
For more information about what EDS can do for you, submit a business inquiry.
Transportation Industry
Behind the success of airlines, travel & hospitality providers and freight companies is an ally, EDS. Helping achieve increased efficiencies and new levels of collaboration and standardization, EDS keeps them moving people and materials more efficiently.