Welfare and Benefits
EDS Helps Welfare and Benefits Organizations and Agencies Design and Implement New Models of Service Delivery
Oklahoma Department of Human Services
When the Oklahoma Department of Human Services (OKDHS) set out to reengineer its child care eligibility delivery model throughout the state, EDS not only delivered a best-in-class service delivery solution, but an enterprise foundation for integrating other human services programs.
Social welfare agencies face an array of demanding business issues. Decreasing budgets, changing laws and regulations, and aging information technology and business support systems all present significant challenges. Meanwhile, constituents expect up-to-date services and convenient access to program resources. And as demand grows for governments to implement commercial practices – such as multichannel self-service, contact centers, and Web-driven access and service delivery – agencies are finding they must modernize systems and processes to support these emerging business models and new channels.
When they are ready to modernize eligibility and benefits processes, governments around the world look to EDS. We help them achieve better policy outcomes, improve services, contain costs, and increase accuracy. EDS is a global innovator with deep expertise in creatively re-engineering service delivery models for government agencies, as well as integrating technology to enable those models. Our pathbreaking collaborations with social welfare agencies have opened up avenues to a new kind of success – dramatically increasing efficiency while providing more convenient and secure access to government welfare and benefits services.
We Offer Many Solutions in Welfare and Benefits
EDS Eligibility Services
Our partnerships with human services agencies have opened up avenues to a new kind of success – dramatically increasing efficiency while providing high levels of service to citizens.
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Please contact our Welfare and Benefits Expert John Petraborg for more information regarding these services.
- Case management
- Eligibility Solution
- Eligibility administration outsourcing
- Training and employment solutions
- Payment cards
- Fraud abuse and detection
- Information security
More Welfare and Benefits Industry Segment Information
- Agriculture
- Helping governments leverage information technology in policy and operational aspects of mission areas, such as price support programs and procurement and delivery of commodities.
- Contract Vehicles
- Helping governments meet emerging challenges in today’s fast-changing environment.
- Defense
- For more than 40 years, EDS has worked with defense departments providing unified, stable and secure information platforms that advance their transition to net-centric environments. Whether it’s industrial strength IT infrastructures or cyber security, EDS delivers a comprehensive range of services.
- Education Solutions
- Helping governments administer public education and financial aid programs, and enhance student achievement.
- Government Health
- As the country's largest processor of healthcare claims, EDS is uniquely suited to deliver the latest IT advances. With 7,000 professionals dedicated to serving the healthcare sector, we can provide a comprehensive range of end-to-end services.
- Government Transportation
- Helping governments administer and perform mission-critical transportation services and oversight operations.
- Homeland Security Solutions
- Helping governments at all levels to prepare for, prevent, detect, protect against, respond to, and recover from physical and cyber attacks against governments, citizens, national interests and critical infrastructure.
- Postal Services
- Helping governments worldwide administer and perform mail and support services efficiently and cost-effectively.
- Public Safety & Justice
- Helping governments at all levels administer and conduct law enforcement and public safety operations, judicial functions, and offender management and rehabilitation.
- Revenue and Tax
- Helping governments modernize revenue and tax collection, improve customer service, increase revenue collection, reduce costs, and implement new tax policy.
- Welfare and Benefits
- Helping governments transform business processes to allow eligible citizens easier, more convenient, and secure access to government services.
Welfare and Benefits Industry Contact Information
EDS Welfare and Benefits Expert: John Petraborg
With more than 25 years’ experience in public and private social welfare, John Petraborg is leader for Welfare and Benefits in EDS’ Global Government Industry. By developing new business models, applying innovative technologies, and helping manage change, Petraborg has worked with governments around the globe to transform social welfare services and improve the delivery of policy outcomes.