Service Alberta
Province Offers Citizens One-Stop Convenience with Lower Costs
Service Alberta long faced logistical challenges in getting services to citizens in rural locations. Even in major urban centers, most transactions still had to be completed in person, often resulting in long lines at government offices. To minimize costs and speed delivery, Service Alberta turned to EDS to create a more efficient solution. EDS developed a multichannel infrastructure that allows citizens to conduct most transactions online, and built an integrated network of convenient storefront locations for those without computer access. Today, 220 private agents throughout Alberta offer a full range of one-stop services. In total, the new system processes more than 15 million transactions a year - an increase of more than 25 percent, even as baseline operating costs have fallen by 30 percent.
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