American Airlines
American Airlines wanted to reduce its IT costs, so it leveraged EDS’ Best ShoreSM Global Delivery Model. Through this initiative, American migrated some of its IT support to EDS centers in Brazil and Argentina, which provided a high level of service at a lower cost. Throughout the migration, EDS emphasized knowledge transfer and developed communication strategies that overcame the initial language barriers. As a result of the migration, American achieved its goal of lowering costs, and now it has a proven process in place for future outsourcing possibilities.
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