Arkansas BreastCare
EDS Provides Critical Call Center and Technology Support for Breast Health
With EDS' help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
At the heart of EDS' solution is an automated enrollment system that determines program eligibility instantly over the telephone. EDS coordinates care through every step of the process from making the initial three-way conference call with the patient, physician's office and EDS to managing follow-up visits and processing claims. The system EDS developed also supports the program's administrative needs by generating automated appointment reminders, follow-up letters and ID cards.
With EDS' call center and technology solutions support, the program processed 156,690 calls and scheduled 33,499 appointments just in 2007.
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