Bank of Queensland, Australia (BOQ)

Bank Improves Customer Service and Enables Growth

Bank of Queensland wanted to transform its 25-year-old legacy systems to enable faster growth and serve customers better.

As part of a broader, 10-year IT outsourcing and business services (loans processing, cards processing and call centre services) agreement, BOQ and EDS implemented a new core banking system and integrated it with the bank's existing electronic banking channels and payment gateways, as well as refreshed and modernized technology throughout the enterprise.

Completed in 24 months, the expansive solution made Bank of Queensland one of Australia's most technologically advanced banks, which has played an important part in fueling the bank's rapid growth.

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