Global Insurer Case Study
Companies across the insurance industry suffered profound personal and economic losses during the September 11th attacks. This leading insurer wanted to take a proactive approach to dealing with similar disasters in the future. The company worked with EDS to build a comprehensive emergency response and recovery program based on EDS' model for business continuity management (BCM). Working closely with representatives from each of the company's global business units, EDS helped develop a long-term strategic crisis management structure, along with the tools to implement and impart the program to its employees. With the new BCM framework in place, the insurer is better able to measure the impact of a crisis, mobilize a tactical response and minimize business disruptions.