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Case Studies Index

A - C

7-Eleven, Inc.
7-Eleven is known for its innovative use of technology. The company originally turned to EDS in 1991 to support its dynamic merchandising programs and unique distribution model. Today, EDS helps the retail giant maintain its market dominance by managing the critical apps that keep it going 24/7 and providing best-in-class order management.
Abbey
Abbey asked EDS to implement a transformation program that involved taking responsibility for 1,700 staff as well as assuming responsibility for the bank’s post-sale processing, mortgage and personal-loan servicing.
Abitibi
Abitibi-Consolidated Inc. needed to replace its aging and unconsolidated order-to-cash systems with an integrated solution that could support the complete order-to-cash processes. It asked EDS to implement and enhance the solution as well as develop interfaces with customers, business partners and legacy systems.
Airport Authority Hong Kong
Fully integrated IT makes passenger arrival and departure procedures, baggage collection and citywide connections hassle-free.
American Airlines
Based on migrating the initially selected business applications into the EDS Global Delivery Model, EDS helped American reduce its IT spend, and the airline was able to realize these benefits throughout 2006. The global model has introduced a “built-in” means of providing cost-efficient services, and American Airlines has a proven methodology that’s ready for future outsourcing.
Arkansas BreastCare
With EDS’ help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
Arkansas Department of Human Services
When Arkansas wanted to connect and streamline statewide healthcare processes, namely its Medicaid program, EDS delivered. In 2004, EDS helped the state process and administer 27 million Medicaid claims to more than 600,000 recipients via a suite of best-in-class automated claims processing, data management and reporting tools.
Armed Forces Personnel Administration Agency (AFPAA)
The UK Armed Forces Personnel Administration Agency (AFPAA) wanted to reduce costs, modernise outdated IT systems and improve personnel services to military Service members, retirees and dependents.
Australian Taxation Office (ATO)
Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
Australian Taxation Office (Infrastructure Modernization)
The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
Austrian Federal Ministry for Economic Affairs and Labour (Web Portal)
Until recently, the Ministry’s internal and external communications efforts were hampered by an inflexible, costly legacy system. In an effort to provide more responsive, citizen-centric services, the BMWA worked with EDS to improve the efficiency of the Ministry’s public Web portal and e-mail messaging system.
Austrian Federal Ministry of Economic Affairs and Labour
By outsourcing the management of its information technology infrastructure to EDS, the Austrian Federal Ministry of Economic Affairs and Labour was able to increase citizen access to services, while enabling workers to perform their jobs more efficiently.
Avista
When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
Bank of Queensland, Australia (BOQ)
Bank of Queensland wanted to transform its entire computing environment and chose EDS to help. Additionally, the bank contracted EDS to deliver an Internet banking capability within three months of commencement, and replace the legacy banking systems within 24 months.
Banque Hervet
Usually, companies decide to outsource because they want to cut support costs or improve service. For Banque Hervet, however, outsourcing was a way to preserve jobs after it had been acquired by a larger competitor.
Baylor Health Care System
At Baylor's affiliated physician organization, HealthTexas Provider Network, a growing roster of physicians and clinics had outstripped the processing capacity of its centralized billing office.
Belgacom: Call Center Management Solution
EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction.
Ben Gurion Airport Authority
With Tel Aviv air travel on the rise, the airport faced the dilemma of maintaining high levels of security while also controlling crowds and cutting passenger wait times.
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts' technology infrastructure could no longer effectively accommodate its rapidly growing data-storage needs. So, the company looked to EDS to implement a storage solution.
Blue Shield of California
Blue Shield of California (BSC) originally planned to perform all Healthcare Insurance Portability and Accountability Act (HIPAA) compliance work using in-house resources. EDS' expertise convinced BSC to do otherwise.
Blue Shield of California (Sun Alliance)
Blue Shield of California’s mixed product environment for its midrange server area presented business challenges in several areas – systems management, cost of ownership, and performance.
BP Canada Energy Company
To reduce payroll-processing costs and update an old mainframe system, BP Canada and EDS implemented new HR software and upgraded the technology environment. And, as the relationship has grown, the team has worked together to continuously improve processes and respond quickly to ever-changing business and regulatory demands.
Brewer
Seeking stronger communications with its supply chain, a brewer tapped EDS for support. We provided a reliable, comprehensive business and technology solution that met the brewer’s stringent requirements.
California State Automobile Association (CSAA) ROI
The California State Automobile Association (CSAA) wanted to reduce costs and improve customer satisfaction with automated self-service capabilities. EDS helped optimize and consolidate critical applications to increase productivity and ensure a smooth transition.
Canadian Imperial Bank of Commerce
Because of its network of disparate HR systems and processes, CIBC’s HR service delivery had grown increasingly complex and inefficient. So, the bank set out to reinvent its HR strategy. CIBC transformed HR thanks in part to outsourcing partner EDS.
Child Support Agency Australia
A printable overview of how EDS delivered a road map and successful Proof of Concept for the Australian Child Support Agency's transition to a Service-Oriented Architecture (SOA) with streamlined processes, enhanced visibility and IT-business alignment.
City of Anaheim
To accelerate its response to local emergencies, Anaheim needed to improve information sharing among police, fire and other city departments. IT partner EDS helped Anaheim launch an unprecedented virtual emergency management solution that helps the city make smarter, faster decisions and fully leverage its existing IT investments.
Coles Group Limited
Multiple systems and databases challenged payroll and HR administration services at Coles Group Ltd. EDS successfully restructured the service in the largest business process outsourcing program of its kind in Australia.
Commonwealth Bank of Australia
To complete its merger with Colonial Limited, the Commonwealth Bank of Australia needed to fully integrate the IT systems of both banks – without disrupting customer service or business operations.
Commonwealth Bank of Australia (Personal Loan)
Relying on an outdated, inflexible personal loan system, the Bank decided to consolidate this environment with its more robust home loan system. EDS brought the vision to fruition, and in doing so, helped Commonwealth Bank differentiate itself from the Asia Pacific loan market.
Commonwealth Bank of Australia (Relocation Services)
Commonwealth Bank, one of Australia’s leading financial institutions, wanted to enable greater collaboration throughout its business units.
Commonwealth Bank of Australia (UNIX)
Commonwealth Bank of Australia's aging mainframe system supporting one of its wealth management services was becoming increasingly costly and cumbersome. To reduce costs and improve processes, the Bank wanted to move to a more advanced and efficient system.
Commonwealth of Massachusetts
The Uniform Commercial Code (UCC) is a statute governing commercial transactions that has been adopted in substantially the same form in all 50 states. When the UCC was revised in 2001, the Commonwealth of Massachusetts needed the technology to process UCC submissions electronically and process payment of fees. EDS provided the solution.
Cumberland Electric Membership Corporation
In search of alternatives to its standard, lock-box paper-based payment processes, this organization went to EDS.

D - K

Daikin Europe NV
As its European market grew, Asia-based air-conditioner manufacturer Daikin wanted to improve its customer service levels and maintain leaner inventory levels. EDS worked with the company to implement a Pan-European solution that unites production units with both suppliers and customers to ensure faster, more cost-effective delivery.
Data Storage Solutions Provider
This data storage solutions provider wanted to cut costs, improve the speed with which new desktops were deployed and control the impact of system intrusions. EDS proposed a leading-edge automated desktop solution that did just that.
Defense Finance and Accounting Service
Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
Delphi Packard Electric
This electrical/electronics supplier saw the potential to maximize the return on investment (ROI) of its legacy environment and gain efficiency by reallocating its print services. In stepped EDS, helping to realize this vision and more. Today, Delphi Packard generates and distributes reports and data electronically, which cuts costs by 65 percent.
Department of National Defence Canada
In order to better support and manage its global military and peacekeeping operations, the Canadian Department of National Defence (DND) wanted to replace its aging electronic messaging system.
Dexia Bank
To achieve maximum value from its merger with Artesia Banking Corporation, Dexia Bank needed a way to more accurately predict the needs of its expanded customer base.
DHL Network Global
Equipped with aging and non-integrated technologies, the daily management and tracking of hundreds of flight and truck movements worldwide had become costly and inefficient for DHL. EDS upgraded the infrastructure and implemented a new, fully integrated solution based on a number of best-in-class air and road transportation applications.
Dollar Thrifty Automotive Group (DTG)
For its annual employee summit, Dollar Thrifty Automotive Group (DTG) wanted an automated solution to efficiently track attendees. EDS quickly implemented a leading-edge radio frequency identification (RFID) application to gauge employee interest and reveal opportunities for making future conventions more cost efficient.
Dow Chemical Company
For more than 10 years, Dow has relied on EDS for the innovation, management and support needed to run a complex, call and contact center. The relationship between Dow and EDS has been an unqualified success, producing efficiencies and cost savings for Dow far exceeding expectations.
EDS (Global Online Documentation System)
To sustain rampant growth, EDS needed a more agile, standardized system for managing purchasing, HR and finance within the organization. So the company rolled out an SAP solution that now unifies people, procedures and processes across the 65 countries in which it operates.
EDS Deploys SAP For Worldwide HR Management
When EDS set out in search of a self service HR portal for employees, SAP delivered just that – helping the company cut payroll costs, standardize training processes and improve productivity around the world. EDS' new Enterprise Self Service portal enables employees to easily view paystubs and job code information, as well as update personal data and banking information. Today, EDS employees worldwide use the ES to record time, maintain their personal information and complete tasks related to everything from financial management and purchasing to personnel, organization maintenance and project setup.
EDS Enterprise Labs
Enterprise Labs had reached the capacity limits of its facilities. The team initiated an aggressive virtualization program, renovating a lab into a virtualization center capable of hosting 5,000 virtual servers.
EDS Oracle
EDS worked with Oracle to customize EDS' Siebel Sales configuration tools, applying this technology to professional services instead of products for the first time. Today, EDS sales teams around the world can access the standardized portfolio catalog to build comprehensive customer quotes.
Extended Service Plan Provider
This company wanted to carve its niche in the consumer warranty market with a leading-edge consumer portal as its tool. EDS implemented a best-in-class portal that allows customers to register both products and warranties online with ease.
Far Eastern International Bank
The consumer demand for credit cards in Taiwan was growing at a dizzying pace. Far Eastern International Bank needed to drastically increase the number of new credit cards it could process – as quickly as possible and without disrupting its day-to-day service.
Federal Aviation Administration (FAA)
The FAA oversees traffic control in the busiest air-traffic system in the world; yet its technology infrastructure was a patchwork of programs, hardware and applications all operating in isolation with one another. Under intense pressure from government and industry, the FAA needed a far-reaching, but budget-conscious, overhaul of its systems and infrastructure.
Federal Civilian Agency
Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
Federal Law Enforcement Agency
A federal law enforcement agency needed to achieve technology efficiencies and enhance communication across its far-reaching organization. EDS provided a simplified IT infrastructure and a best-in-class help desk that helped the agency realize an operational cost savings of $40.9 million.
Fin-Force
When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to EDS to help implement a best-in-class risk analysis solution.
Flemish Government
E-mail connectivity helped improve productivity and enable collaboration. But an ever-increasing volume of spam e-mail was threatening to overwhelm the systems. The Ministry turned to EDS to help it manage unsolicited e-mails more effectively.
Fortis
When this leading European bank decided to introduce self-service capabilities tailored to its mortgage and lending customer base, EDS provided the powerful platform – a best-in-class Web presence with content management and business logic built in.
FranklinCovey
“Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes EDS’ approach to working with the company.
FranklinCovey (Applications Support)
Though pleased with its current applications support contract with EDS, FranklinCovey needed to reduce application support costs and redirect resources to its business units without impairing service.
FranklinCovey (Help Desk)
By implementing a Best Shore solution for the internal help desk, FranklinCovey realized a 30 percent operational cost savings of $9.3M and significant improvements in structure and response to help desk requests.
French Departmental Firefighting and Aid Departments
The county of Vendée realized that to expand its emergency reach and responsiveness, it needed to modernize its manual call management system.
Friedreich's Ataxia Research Alliance
When researchers at the University of Pennsylvania wanted to take a rare neurological disease from the research phase to the treatment era, it looked to EDS to revamp the time-consuming manual processes ailing its data gathering capabilities. Using leading-edge Microsoft software, EDS built an automated Web solution for collecting patient data and accelerating drug trials toward a cure.
Gates Corporation
Exchanging tens of thousands of documents each month with customers and trading partners meant Gates Corporation needed fast, easy electronic data interchange (EDI) connections to modernize processes, handle a variety of standards and reduce expenses. EDS Business Exchange Services proved just the ticket.
German Federal Armed Forces
When European military doctrines required that Germany transform its military capabilities for the 21st century, the German Armed Forces enlisted EDS to deliver an automated materiel tracking solution for the logistics supply chain.
GETRAG
GETRAG, the world’s largest independent manufacturer of transmissions, wanted to extend its IT infrastructure to three new Slovakian partners. During the project, GETRAG expanded the scope of the engagement to include enterprise-wide upgrades.
Global Defense Company
When this global defense company was asked to help build what may be the last manned U.S. fighter plane, it chose IT partner EDS to deliver a complete, ready-to-run solution to meet the demands of the program. EDS helped with aerospace design and engineering software and a fully managed workstation environment at substantial cost savings.
Global Financial Services Leader (Compliance)
This global financial services leader needed to modernize supporting back-office functions to drive growth and globalize its money transfer business. It also needed to enhance reporting. EDS delivered the complete end-to-end solution.
Global Financial Services Leader (Productivity)
When wanting to expand its global agent network more efficiently and cost-effectively while improving customer service, this global financial services leader invited EDS to partner in the invention of its next-generation POS channel.
Global Insurer
For this world leader in insurance and risk management, dealing with the unexpected is all in a day’s work. But the losses of September 11, 2001, eclipsed previous catastrophic events.
Global Logistics Provider
With profit improvements as the primary motivator, this growing global logistics company set out to transform its business. EDS was the only vendor to offer a thorough long-term IT strategy for optimizing operating performance and powering profits.
Global Oil and Gas Company
A world-leading oil and gas company projected it could significantly reduce its procurement spend with a globally implemented electronic-purchasing system. There was just one problem – the majority of its suppliers were still doing business through paper catalogs.
Government Department
When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
Government Employment Service
This Government Employment Service helps people find jobs and employers fill openings. For years job vacancies were displayed on printed cards posted on bulletin boards, limiting the number of jobs that could be displayed, and requiring time and effort to keep boards current. Job seekers also found the process cumbersome and limiting. EDS implemented a chain of networked kiosks that provide information across the country by tapping into a newly created national job board database.
Handheld Computing Company
When a major converged networking company decided to spin off its handheld computing subsidiary into a separate entity, the new company had to create a new global IT infrastructure from scratch in just a few weeks. Outsourcing with EDS provided the company with instant resources to help it hit the ground running.
Healthcare Payer Organization
EDS implemented MetaVance®, an integrated claims-processing platform that can administer multiple plans and deliver an enterprise-level perspective on provider and patient activity.
Her Majesty's Courts Service
When the UK Department for Constitutional Affairs wanted to improve communications and enhance service, it developed the modernized XHIBIT system thanks in part to EDS. Now, the daily business of Crown Courts is improved with hearing information provided to those who need it within minutes.
Her Majesty's Prison Service (Offender Assessment System)
To enable information sharing across the national prison system of England and Wales, EDS supplied Her Majesty's Prison Service (HMPS) with a centralised, streamlined IT infrastructure.
Her Majesty's Prison Services (Finance System)
Her Majesty's Prison Service (HMPS) looked to EDS to enhance organisationwide visibility and centralise finance, procurement and human resources across all of its 127 prisons in England and Wales.
Hidroeléctrica del Cantábrico
To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS as its technology partner in 1998. The results of our long-term collaboration: a flexible, highly scalable IT environment able to keep up with the utility’s rapid growth.
Humana
After carefully comparing competing software solutions, Humana selected EDS MetaVance® to unify its extensive health benefits value chain within a leading-edge, self-service Web presence.
Icelandair
Icelandair asked EDS to upgrade its legacy-based flight planning system to a more efficient, user friendly, and integrated solution. In so doing Icelandair set out with the major goal of reducing costs – especially for fuel – as well as to standardize flight planning processes and increase enterprise-wide visibility.
Infineon Technologies AG
To maintain its leadership position in the highly competitive semiconductor market, Infineon outsourced core human resources (HR) functions for its Germany and Austria operations to EDS. The company now has consistent processes across country borders and a cost-effective, scalable system that adjusts to meet demands of a cyclical marketplace.
Insurance and Investment Company
To improve its technology and operational support model, this company decided to outsource operations related to its closed block of policies. EDS and its Best Shore® solution proved to be the right answer.
Interconnector (UK) Limited
Interconnector’s planned 146-mile underwater natural gas pipeline would not be able to function efficiently without a system to manage gas flow.
Interjet
An emerging airline, Interjet® wanted to launch its operations within a tight timeframe and with the highest standards of operational excellence. EDS helped the airline meet its launch date with market velocity.
International Air Transport Association
The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
International Materials Data System (IMDS)
With environmental concerns a priority, many countries require automobile manufacturers to keep close track of all materials used in production. Lack of a standard, however, made information exchange difficult. EDS stepped up to the plate, creating a materials management system accessible across the supply chain – and across the globe.
Kansas Health Policy Authority (HPA)
When Kansas needed to revamp its Medicaid Management Information System (MMIS) to meet federal regulations, it selected EDS to supply a modern, comprehensive, HIPAA-compliant solution.
KBC
KBC needed a technology solution to help it more quickly and efficiently expand its global reach.
Komatsu Europe International
A new claims and warranty system relying on .NET architecture helped one of the world’s leading construction equipment companies complete its transition from an outdated mainframe infrastructure to a next-generation enterprise environment.

L - O

la Caixa (Monitoring System)
To enable monitoring of its outsourced banking operations, la Caixa looked to EDS for a virtual operational business control center. Thanks to EDS' leading-edge business monitoring solution, la Caixa has been able to outsource its banking operations with confidence in its ability to maintain and control service.
Large Global Automaker
Facing intense market pressures, this company needed a solution to enable it to improve collaboration enterprise-wide, get products to market faster, and do more with less. EDS worked with the company and other vendors to implement a product lifecycle management solution that halved new vehicles' time to market and saved the client a billion dollars.
Large Global Client (Best Shore)
This client wanted to reduce application support costs while maintaining the same level of service. In response, EDS transitioned the work to multiple geographies in a way that assured high quality work and improved cost efficiencies.
Large Global Client (Operations)
When a large global client wanted to simplify operations by centralizing employee communication and information sharing worldwide, it looked to EDS to make it happen.
Large Global Client (Procurement)
With manual supply management processes becoming labor-intensive and costly, a company’s global purchasing division needed a solution to drive efficiencies and productivity.
Large Global Client (Warranty)
To reduce spending on new equipment, this global enterprise stopped automatically replacing its office PCs when the three-year lease expired. However, repairs to these machines were no longer covered by warranty. EDS’ process helped the company better determine whether to repair or replace these machines with surplus equipment when issues arose.
Leading Automaker
This leading automaker wanted expansive Internet-based remote connectivity to better link its worldwide operations with corporate resources. EDS delivered a best-of-breed solution that ensures swift, secure and simple connectivity in more than 150 countries, including high-speed broadband and wireless capabilities.
Leading Energy Company
Growing competition, Sarbanes-Oxley accounting requirements and mounting IT costs threatened this energy leader's position in a changing energy market. The company diligently sought to reduce costs and improve services while strengthening its internal financial controls.
Leading European Car Manufacturer
To cut costs and ensure a consistent response to vehicle problems, this manufacturer turned to EDS for help implementing a single continentwide customer-service operation.
Leading Health Insurance Provider
When this leading health insurance provider decided it needed disaster recovery and business continuity operations, EDS and alliance partner EMC designed an innovative dual-purpose strategy: leverage its existing data operations to serve its business continuity needs and enhance functionality.
Leading Publishing Company
Confronted with spiraling product fulfillment and distribution costs and limited customer service functionality, a publishing company needed to maximize its IT investment, reduce costs and improve customer service.
Leading South American Automaker
This international auto manufacturer was the first to offer online vehicle sales in South America. But competitors were slowly gaining ground in the Internet marketplace. EDS headed a team that revamped the company’s Web site to offer better service, improved selection and more efficient delivery.
Leading Telecom Provider
This company decided it needed to stabilize its IT infrastructure to better support business change. So it called on EDS to manage its IT environment toward optimizing business processes and performance. EDS delivered service and savings beyond expectations.
Lufthansa Cityline
A highly competitive market dictated that Lufthansa CityLine reduce operating costs and enhance its role in developing new routes and opening up new markets for its parent organization, Lufthansa Group.
Luxury Automaker
An automaker had high demands for the quality of its vehicles and customer service. But the company’s roadside assistance program wasn’t meeting expectations.
Mövenpick
Mövenpick, a Switzerland-based multinational holding company, wanted to ensure ironclad protection of its important operational data stored locally on mobile computing devices. So it turned to IT partner EDS.
Major Asia Pacific Financial Institution
Outdated IT infrastructure almost hindered this financial services institution from integrating the enterprise solution it needed to transform its customer service experience. EDS was the only provider to offer a low-cost, low-risk legacy modernization solution that the bank could buy into, turning what was a liability into an asset.
Major Asia Pacific Financial Institution (Home Loan Processing System)
This bank turned to EDS to help it develop a single, streamlined and easy-to-use home loan application system. After a successful pilot, EDS and the client delivered a powerful, more efficient solution based on Microsoft .NET technologies.
Major Asia Pacific Financial Institution (Home Loan)
This client’s aging Web platform was unwieldy, costly and did not support the best possible customer service. EDS developed a secure solution based on a Microsoft .NET platform that improved site usability and enabled the introduction of new products.
Major Asia Pacific Financial Institution (Reduce Loan Approval Times)
When this client wanted to improve efficiencies with its personal loan applications system, it looked to EDS to implement a best-in-class solution. EDS retained some existing components while replacing others with a system-oriented architecture and Microsoft .NET technologies.
Major Mail-Order Company
As its sales grew, this mail-order retailer had trouble managing order fulfillment and rising customer-care costs. Outsourcing to EDS provided a cost-effective solution – without sacrificing service.
Major North American Airline
In 2003, the U.S. Postal Service mandated that all commercial air carriers that transport its mail and packages be able to electronically send and receive all communications related to their delivery. With just three months to create the necessary infrastructure, this commercial aviation powerhouse turned to EDS.
Manitoba Government
The Government of Manitoba had hit the limits of its fragmented IT structure. It called on EDS to plan and implement a secure, reliable and cost-effective technical environment that would serve as the foundation for e-government.
Medical Device Manufacturer
With the loss of a key component and a growing market with expanding needs, this manufacturer needed to redesign and enhance a remote cardiac monitoring system in short order. When unexpected delays and an already overextended development team threatened to derail the project, the company turned to EDS.
MERSCORP, Inc.
EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
Michigan Child Support Enforcement System
The Michigan Department of Human Services, Office of Child Support needed to meet federal computing standards to avoid penalties. It asked EDS to help design quality assurance systems for all software development projects related to child support enforcement. The new system not only garnered the federal certification, thus saving the state $147 million, but it also became a model for Michigan's future IT projects.
Michigan Department of Information Technology
When the state of Michigan decided to consolidate the 23 separate IT organizations within its executive branch, it called on EDS for help.
Michigan Department of State (DOS)
The Michigan Department of State (DOS) experienced delays and errors when its legacy system and business processes issued documents such as vehicle titles and voter registration. The DOS enlisted EDS to help streamline its business processes, and develop a new, underlying technical architecture as part of the Business Application Modernization (BAM) project.
Michigan Department of Transportation
The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
Middle East State Courts Department
When a Middle East state's Courts Department wanted to simplify cumbersome, paper processes and expedite case progression, it called on EDS. EDS developed, evaluated and prioritized 52 key initiatives, while designing a transformation program that embraced both process and technological change.
Ministry of Transportation
Italy's Driver Vehicle License Agency, a department of the Ministry of Transportation, needed to replace an aging IT environment that could no longer keep up with the demand for its vehicle licensing services.
National Credit Card Center
When deregulation increased competition in Taiwan's credit-card industry, National Credit Card Center turned to EDS to develop an IT infrastructure for aggressive growth.
NedTrain
To deploy staff more efficiently, the company had been considering implementing a mobile solution to keep workers connected in the field. EDS developed a pilot project to assess the effectiveness of the new processes and technology.
North American Direct Bank
The impending introduction of new capital requirements resulting from the Basel II Accord is leading to dramatic changes in the way major financial institutions assess, monitor and control risk. A major North American direct bank turned to EDS for assistance in developing its strategy to become Basel II-compliant.
North American Financial Services Provider
While this company is primarily known as a consumer auto loan provider – financing more than half of all new vehicles sold by a particular automobile manufacturer – the company is also involved in dealer financing, auto remarketing and title processing. An accounting and reporting system created by EDS helps the company effectively manage its entire portfolio of services.
North American Financing Company
One auto manufacturer typically includes more than $2,000 in incentives when selling its average vehicle. The financing company that provides these incentives finances more than half of all new vehicles sold or leased by the manufacturer.
Oklahoma Department of Human Services
When the Oklahoma Department of Human Services (OKDHS) set out to reengineer its child care eligibility delivery model throughout the state, EDS not only delivered a best-in-class service delivery solution, but an enterprise foundation for integrating other human services programs.
Oklahoma Health Care Authority
Increasing demand for provider satisfaction and state-sponsored healthcare services set Oklahoma on a quest for a new Medicaid management system capable of processing claims more efficiently with greater flexibility.
Ontario Tourism Marketing Partnership Corporation (OTMPC)
In order to promote greater tourism in Ontario, the Ontario Tourism Marketing Partnership Corporation (OTMPC) wanted to upgrade its consumer and business partner Web sites. It also wanted to provide excellent support to contacts the sites generated.

P - Z

Pennsylvania Patient Safety Authority
With hundreds of patients suffering harm from adverse medical events every day, Pennsylvania decided it was time to take action and treat the problem. So the state’s Patient Safety Authority looked to EDS’ IT expertise to build the first state patient safety reporting system in the nation.
Post Office Ltd.
When the United Kingdom decided to enact policy that would ensure financial inclusion to the entire population, Post Office Ltd. worked with the government to deliver the policy with EDS' support. Together, they launched the innovative card account at Post Office® service employing proven electronic transfer and smart-card technologies.
Power Management Implementation
Inspired by ClimateSavers, EDS wanted to align more than 90,000 computers to EnergyStar power management standards. Through an internal system and multiphase plan, the company implemented a small change with a big impact.
Provincial Learning Network (PLNet)
Before the introduction of the Provincial Learning Network, Internet access was only intermittently available to British Columbia’s schools and institutions. EDS partnered with the province to create the largest centrally managed education network in North America.
RailAmerica
RailAmerica adopted the Web-based Executive Information System EDS developed for RailTex in response to the need to consolidate information across systems and platforms.
SaskEnergy
SaskEnergy, Saskatchewan’s natural gas utility, serves more than 323,000 homes, farms, and commercial and industrial customers throughout the province. To offer its customers the kind of 24/7 responsiveness that has quickly become the standard in the Internet age, the company called on EDS to help build an expansive new customer service Web site.
SaskPower
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
Service Alberta
A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
Service de sécurité incendie de Montréal
With Montreal rapidly reaching mega-city status, its fire prevention department wanted to develop a modern fire-management system to meet the demands of growth. So, in 1990, the Montreal Fire Department recruited EDS to build and support North America's first computer-aided dispatch system employing a client/server architecture.
Société Générale
With offices and operations around the world, French financial services leader Société Générale banked on information technology to create vital links – and to improve its business performance.
Solutia
When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, EDS.
Solutia (Centralized Messaging)
With its global applied chemicals business growing more complex, Solutia Inc. decided that centralizing employee communication and collaboration worldwide would help better focus and simplify operations. IT partner EDS helped make it happen.
Specialty Steel Manufacturer
This European steel company had recently adopted an enterprise resource planning (ERP) solution from SAP to integrate operations at its multiple manufacturing sites. SAP solved many problems, but one challenge remained – finding staff with both the SAP expertise and steel-industry experience to provide ongoing support.
State Government
This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.
STMicroelectronics
With 43,000 employees in 31 countries around the world, STMicroelectronics (ST) frequently moves employees among Europe, Asia and North America. Since 1996, the company has relied on EDS to manage relocations – easing the burden on ST employees while minimizing costs.
Supply Chain Management Company
When a major supply chain management company wanted to outsource application support for its Oracle environment, it sought a partner that could minimize risk, reduce costs and enhance efficiency without compromising the value provided by its current Oracle system. EDS delivered a leading-edge application management solution.
Telecom New Zealand
Telecom New Zealand's billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection and peace of mind.
Telefónica
When this telecommunications operator wanted to seal its success in a highly competitive market by cutting costs and enhancing customer service, EDS developed a strategic plan to achieve both goals: migrate Telefónica's mainframe IT environment to an EDS Service Management Center (SMC).
Thomas Built Buses
Recently, Thomas Built Buses has moved toward an increasingly integrated technology environment. When upgrades to the company’s server architecture could not keep pace with data storage needs, EDS found a better solution. And when the company needed improved technology to facilitate the production of an innovative product, the EDS team was there.
Titanic Live!
A cutting-edge, EDS-powered mobile communications network allowed students to follow oceanographer Dr. Robert Ballard on his underwater voyage back to the R.M.S Titanic. The portable network enabled real-time voice, video and data transmission from 12,500 feet below sea level to interactive broadcast sites nationwide.
Toyota Motor Europe
When Toyota collaborated with Peugeot/Citroen to manufacture a series of compact cars in the Czech Republic, the company turned to EDS for its many years of automotive industry expertise, vast global reach, and proven end-to-end plant start-up methodology and experience.
Transport for London
When London decided to replace life-expired ticketing equipment on its bus and Underground network with an integrated ticketing and revenue system, it chose the TranSys consortium, whose principal partners are EDS and Cubic Transportation Systems, to deliver this ambitious plan.
TUI AG
With hundreds of flights in progress across Europe at any given time, Germany’s TUI needed a way to balance changing customer demand with the most cost-effective routes. EDS’ axsFlightplanning solution communicates in real time with reservations and crew-management systems to deliver maximum fuel efficiency without compromising service.
U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
To support the mission of the U.S. Army Program Executive Office Simulation, Training and Instrumentation, EDS partnered with Computer Sciences to design, deploy and maintain a collaboration-based management information system.
U.S. Consumer Goods Company
A major consumer goods company needed a better way to assess the effectiveness of promotional pricing and discounts. But its existing IT systems were unable to report detailed pricing and distribution information. EDS delivered the tools to collect, manage and easily access data.
U.S. Department of Defense
The U.S. Department of Defense (DoD) wanted to provide critical information assurance functions for its logical (computer) and physical assets, improve business processes and enhance quality of life for its 4 million employees worldwide via chip-based smart cards.
U.S. Department of Defense (Command Communications Survivability Program)
After September 11, a study found vulnerabilities in the Pentagon’s IT infrastructure. As a result, the Department of Defense wanted to quickly eliminate those areas of weakness, improve security and ensure systems could survive virtually any contingency.
U.S. Transportation Security Administration (TSA)
The TSA believes technology could be the ticket to optimizing both airport security and the passenger traveling experience without compromising one for the other. Using biometric data, the EDS-designed solution streamlines security procedures for low-risk frequent flyer passengers so airport officials can dedicate precious time and resources to screening high-risk travelers and controlling crowds.
U.S. Wireless Provider
When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.
U.S.-based Automaker
For this company’s EDS-staffed customer assistance center (CAC), EDS implemented a powerful Siebel CRM solution that improves customer contacts, supports multiple e-commerce opportunities and increases productivity.
United States Department of Agriculture (USDA) Animal and Plant Health Inspection (APHIS)
To help ensure the nationÿs booming agri-economy, EDS developed a robust Web application for the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS).
Utility Company
To fuel new growth and enhance customer service, this energy company wanted to offer customers a more interactive way to receive and pay their energy bills.
Veterans Health Administration
Public and private hospitals have long dealt with the issue of ensuring patients receive the correct medicine in the correct dose at the correct time. See how the Department of Veterans Affairs hospital system partnered with EDS to eliminate this problem.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
Visanet
With EDS' help, Visanet processes more than 2 billion transactions a year. Visanet was formed in 1996 to handle all Visa credit and debit card transactions in Brazil. From the beginning, the company teamed with EDS to provide a comprehensive, industry-best outsourcing solution, from fast, reliable and secure transaction processing to call center support.
Vodafone Germany
When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS proposed the Vodafone Retail Application for Shops (VORAS).
Volkswagen AG
EDS developed a tool that enables Volkswagen’s enterprisewide procurement organization to manage and track activities within a multiproject environment.
Westpac
Westpac customers once had to make do with poor-quality reproductions when they needed additional copies of bank statements.
Wilton Industries
This leading consumer brands company turned to EDS for help integrating infrastructure, standardizing processes and providing a platform from which it could expand its business.
Wind Telecommunications
Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.
World-Leading Insurer
To offer its consumer market a wider range of bill payment options and enable the quick and secure exchange of insurance information, this insurer looked to EDS for a modern, cost-effective solution. EDS delivered speedier payment and notification processing, greater customer convenience, and cost savings, helping the insurer grow faster.
Xerox (EDS' Best Shore®)
The European subsidiary of Xerox wanted to reduce costs and reinvest the savings in new applications. EDS consolidated the company’s onshore and offshore resources using EDS’ Best Shore approach, providing a robust support structure for critical legacy applications and optimizing the IT environment for a new SAP solution.
Xerox Business Value Case Study
When Xerox EMEA set out to cut costs and increase the resources available to support its legacy environment, it looked to IT partner EDS. EDS relied on onshore and offshore resources to help Xerox centralize support for 96 business-critical applications and transition to a new eSAP-based business application.

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