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Applications Development Services: Case Studies

Abbey
Abbey asked EDS to implement a transformation program that involved taking responsibility for 1,700 staff as well as assuming responsibility for the bank’s post-sale processing, mortgage and personal-loan servicing.
Abitibi
Abitibi-Consolidated Inc. needed to replace its aging and unconsolidated order-to-cash systems with an integrated solution that could support the complete order-to-cash processes. It asked EDS to implement and enhance the solution as well as develop interfaces with customers, business partners and legacy systems.
Airport Authority Hong Kong
Fully integrated IT makes passenger arrival and departure procedures, baggage collection and citywide connections hassle-free.
Arkansas BreastCare
With EDS’ help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured and under-insured women across the state access the resources and treatment they need to keep breast and cervical cancer at bay.
Arkansas Department of Human Services
When Arkansas wanted to connect and streamline statewide healthcare processes, namely its Medicaid program, EDS delivered. In 2004, EDS helped the state process and administer 27 million Medicaid claims to more than 600,000 recipients via a suite of best-in-class automated claims processing, data management and reporting tools.
Austrian Federal Ministry of Economic Affairs and Labour
The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to EDS was the ideal solution.
Avista
When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
Belgacom (Call Center Management Solution)
EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction.
Brewer
Seeking stronger communications with its supply chain, a brewer tapped EDS for support. We provided a reliable, comprehensive business and technology solution that met the brewer’s stringent requirements.
City of Anaheim
To accelerate its response to local emergencies, Anaheim needed to improve information sharing among police, fire and other city departments. IT partner EDS helped Anaheim launch an unprecedented virtual emergency management solution that helps the city make smarter, faster decisions and fully leverage its existing IT investments.
Commonwealth of Massachusetts
The Uniform Commercial Code (UCC) is a statute governing commercial transactions that has been adopted in substantially the same form in all 50 states. When the UCC was revised in 2001, the Commonwealth of Massachusetts needed the technology to process UCC submissions electronically and process payment of fees. EDS provided the solution.
Defense Finance and Accounting Service
Overwhelmed by time-consuming, manual paper processes, the U.S. Department of Defense’s Defense Finance and Accounting Service (DFAS) needed a more efficient way of managing important documents. By reengineering business processes with automated workflows, EDS has virtually eliminated paper clogs and errors within the U.S. Department of Defense’s Defense Finance and Accounting Service, while arming the agency with cost savings.
Delphi Packard Electric
This electrical/electronics supplier saw the potential to maximize the return on investment (ROI) of its legacy environment and gain efficiency by reallocating its print services. In stepped EDS, helping to realize this vision and more. Today, Delphi Packard generates and distributes reports and data electronically, which cuts costs by 65 percent.
Department of National Defence Canada
In order to better support and manage its global military and peacekeeping operations, the Canadian Department of National Defence (DND) wanted to replace its aging electronic messaging system.
DHL Network Global
Equipped with aging and non-integrated technologies, the daily management and tracking of hundreds of flight and truck movements worldwide had become costly and inefficient for DHL. EDS upgraded the infrastructure and implemented a new, fully integrated solution based on a number of best-in-class air and road transportation applications.
EDS (Deploys SAP For Worldwide HR Management)
When EDS set out in search of a self service HR portal for employees, SAP delivered just that – helping the company cut payroll costs, standardize training processes and improve productivity around the world.
EDS (Global Online Documentation System)
To sustain rampant growth, EDS needed a more agile, standardized system for managing purchasing, HR and finance within the organization. So the company rolled out an SAP solution that now unifies people, procedures and processes across the 65 countries in which it operates.
Everest Funeral Planning and Concierge Service
To help consumers manage the financial and emotional stress of a funeral, Everest Funeral Planning and Concierge Service relies on EDS, an HP company, for a leading-edge Web solution that compiles, compares and reports prices across more than 20,000 funeral homes nationwide, helping clients negotiate better prices for personalized funeral services.
Far Eastern International Bank
The consumer demand for credit cards in Taiwan was growing at a dizzying pace. Far Eastern International Bank needed to drastically increase the number of new credit cards it could process – as quickly as possible and without disrupting its day-to-day service.
Federal Aviation Administration (FAA)
The FAA oversees traffic control in the busiest air-traffic system in the world; yet its technology infrastructure was a patchwork of programs, hardware and applications all operating in isolation with one another. Under intense pressure from government and industry, the FAA needed a far-reaching, but budget-conscious, overhaul of its systems and infrastructure.
Fin-Force
When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to EDS to help implement a best-in-class risk analysis solution.
Flemish Government (SOA Platform)
When the Minister-President of the Flemish Government launched an e-government initiative to free citizens from the burden of repetitive paperwork, EDS, an HP company, delivered a revolutionary service-oriented architecture (SOA) platform that now enables citizens to complete tasks online in just minutes, while saving the government millions.
Fortis
When this leading European bank decided to introduce self-service capabilities tailored to its mortgage and lending customer base, EDS provided the powerful platform – a best-in-class Web presence with content management and business logic built in.
French Departmental Firefighting and Aid Departments
The county of Vendée realized that to expand its emergency reach and responsiveness, it needed to modernize its manual call management system.
Friedreich's Ataxia Research Alliance
When researchers at the University of Pennsylvania wanted to take a rare neurological disease from the research phase to the treatment era, it looked to EDS to revamp the time-consuming manual processes ailing its data gathering capabilities. Using leading-edge Microsoft software, EDS built an automated Web solution for collecting patient data and accelerating drug trials toward a cure.
German Federal Armed Forces
When European military doctrines required that Germany transform its military capabilities for the 21st century, the German Armed Forces enlisted EDS to deliver an automated materiel tracking solution for the logistics supply chain.
Global Manufacturer (Integrated Product Development)
A leading manufacturer set out to globalize its product development processes, which meant transforming its legacy engineering applications and integrating these systems within a global architecture. EDS delivered the end-to-end road map to get there.
Global Manufacturer (Master Plan)
A world-leading manufacturer looked to EDS for an end-to-end IT road map to help it streamline the import/export of products around the world. EDS delivered a multiyear transformation plan that has helped the company transition to a business-aligned IT architecture complete with seamless cross-regional order routing and global volume planning and forecasting capabilities.
Government Department
When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
Government Employment Service
This Government Employment Service helps people find jobs and employers fill openings. For years job vacancies were displayed on printed cards posted on bulletin boards, limiting the number of jobs that could be displayed, and requiring time and effort to keep boards current. Job seekers also found the process cumbersome and limiting. EDS implemented a chain of networked kiosks that provide information across the country by tapping into a newly created national job board database.
Healthcare Payer Organization
EDS implemented MetaVance®, an integrated claims-processing platform that can administer multiple plans and deliver an enterprise-level perspective on provider and patient activity.
Her Majesty's Courts Service
When the UK Department for Constitutional Affairs wanted to improve communications and enhance service, it developed the modernized XHIBIT system thanks in part to EDS. Now, the daily business of Crown Courts is improved with hearing information provided to those who need it within minutes.
Humana
After carefully comparing competing software solutions, Humana selected EDS MetaVance® to unify its extensive health benefits value chain within a leading-edge, self-service Web presence.
Interconnector (UK) Limited
Interconnector’s planned 146-mile underwater natural gas pipeline would not be able to function efficiently without a system to manage gas flow.
Interjet
An emerging airline, Interjet® wanted to launch its operations within a tight timeframe and with the highest standards of operational excellence. EDS helped the airline meet its launch date with market velocity.
International Materials Data System (IMDS)
With environmental concerns a priority, many countries require automobile manufacturers to keep close track of all materials used in production. Lack of a standard, however, made information exchange difficult. EDS stepped up to the plate, creating a materials management system accessible across the supply chain – and across the globe.
Kansas Health Policy Authority (HPA)
When Kansas needed to revamp its Medicaid Management Information System (MMIS) to meet federal regulations, it selected EDS to supply a modern, comprehensive, HIPAA-compliant solution.
KBC
KBC needed a technology solution to help it more quickly and efficiently expand its global reach.
Komatsu Europe International
A new claims and warranty system relying on .NET architecture helped one of the world’s leading construction equipment companies complete its transition from an outdated mainframe infrastructure to a next-generation enterprise environment.
Leading Health Insurance Provider
When this leading health insurance provider decided it needed disaster recovery and business continuity operations, EDS and alliance partner EMC designed an innovative dual-purpose strategy: leverage its existing data operations to serve its business continuity needs and enhance functionality.
Leading South American Automaker
This international auto manufacturer was the first to offer online vehicle sales in South America. But competitors were slowly gaining ground in the Internet marketplace. EDS headed a team that revamped the company’s Web site to offer better service, improved selection and more efficient delivery.
Lufthansa Airlines
To integrate a new passenger service system (PSS) into its IT environment, Lufthansa needed to find a way to bridge the new system with data housed in its numerous legacy applications.
Major Asia Pacific Financial Institution
Outdated IT infrastructure almost hindered this financial services institution from integrating the enterprise solution it needed to transform its customer service experience. EDS was the only provider to offer a low-cost, low-risk legacy modernization solution that the bank could buy into, turning what was a liability into an asset.
Major Asia Pacific Financial Institution (Home Loan Processing System)
This bank turned to EDS to help it develop a single, streamlined and easy-to-use home loan application system. After a successful pilot, EDS and the client delivered a powerful, more efficient solution based on Microsoft .NET technologies.
Major North American Airline
In 2003, the U.S. Postal Service mandated that all commercial air carriers that transport its mail and packages be able to electronically send and receive all communications related to their delivery. With just three months to create the necessary infrastructure, this commercial aviation powerhouse turned to EDS.
Medical Device Manufacturer
With the loss of a key component and a growing market with expanding needs, this manufacturer needed to redesign and enhance a remote cardiac monitoring system in short order. When unexpected delays and an already overextended development team threatened to derail the project, the company turned to EDS.
MERSCORP, Inc.
EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
Michigan Child Support Enforcement System
The Office of Child Support needed to meet federal standards in its computer systems to avoid penalties. EDS, an HP company, established a Project Control/Technical Control Office which not only garnered the federal certification, but also became a model for Michigan’s future IT projects.
Michigan Department of State (DOS)
Phase II of the Business Application Modernization (BAM) project improved ties within and between the DOS and the Department of Information Technology (DIT), while developing an implementation strategy that will ultimately simplify citizens’ interactions with the DOS.
Michigan Department of Transportation
The State of Michigan has decreased traffic accident fatalities across the state through implementation of its CRASH Process Redesign (CPR). This multi-department effort streamlines the flow of critical information to help State Police monitor high-incident areas, the Department of State to request and channel funding in high risk areas, and the Department of Transportation to provide better reporting and visibility to traffic crash data.
NedTrain
To deploy staff more efficiently, the company had been considering implementing a mobile solution to keep workers connected in the field. EDS developed a pilot project to assess the effectiveness of the new processes and technology.
New Zealand Police
When the New Zealand (NZ) Police decided to modernize its infringement notice processing system from a shared legacy system, EDS worked hand-in-hand with the agency to rewrite a new streamlined application that now delivers greater functionality, flexibility and unparalleled processing speed.
Newfoundland and Labrador Centre For Health Information
The Newfoundland and Labrador Centre for Health Information looked to EDS, an HP company, for a way to integrate patient histories and data across the province.
North American Financial Services Provider
While this company is primarily known as a consumer auto loan provider – financing more than half of all new vehicles sold by a particular automobile manufacturer – the company is also involved in dealer financing, auto remarketing and title processing. An accounting and reporting system created by EDS helps the company effectively manage its entire portfolio of services.
North American Financing Company
One auto manufacturer typically includes more than $2,000 in incentives when selling its average vehicle. The financing company that provides these incentives finances more than half of all new vehicles sold or leased by the manufacturer.
Oklahoma Health Care Authority
Increasing demand for provider satisfaction and state-sponsored healthcare services set Oklahoma on a quest for a new Medicaid management system capable of processing claims more efficiently with greater flexibility.
Ontario Tourism Marketing Partnership Corporation (OTMPC)
In order to promote greater tourism in Ontario, the Ontario Tourism Marketing Partnership Corporation (OTMPC) wanted to upgrade its consumer and business partner Web sites. It also wanted to provide excellent support to contacts the sites generated.
Pennsylvania Patient Safety Authority
With hundreds of patients suffering harm from adverse medical events every day, Pennsylvania decided it was time to take action and treat the problem. So the state’s Patient Safety Authority looked to EDS’ IT expertise to build the first state patient safety reporting system in the nation.
Post Office Ltd.
When the United Kingdom decided to enact policy that would ensure financial inclusion to the entire population, Post Office Ltd. worked with the government to deliver the policy with EDS' support. Together, they launched the innovative card account at Post Office® service employing proven electronic transfer and smart-card technologies.
RailAmerica
RailAmerica adopted the Web-based Executive Information System EDS developed for RailTex in response to the need to consolidate information across systems and platforms.
SaskPower
With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
Service Alberta
A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
State Government Web Presence
This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.
Toyota Motor Europe
When Toyota collaborated with Peugeot/Citroen to manufacture a series of compact cars in the Czech Republic, the company turned to EDS for its many years of automotive industry expertise, vast global reach, and proven end-to-end plant start-up methodology and experience.
U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
To support the mission of the U.S. Army Program Executive Office Simulation, Training and Instrumentation, EDS partnered with Computer Sciences to design, deploy and maintain a collaboration-based management information system.
U.S. Department of Defense
The U.S. Department of Defense (DoD) wanted to provide critical information assurance functions for its logical (computer) and physical assets, improve business processes and enhance quality of life for its 4 million employees worldwide via chip-based smart cards.
United Kingdom Ministry of Defence
To enhance the efficiency, speed and accuracy of planning air missions, the Ministry of Defence looked to information technology (IT) partner EDS. EDS developed a family of mission-planning systems that now supports almost all aircraft types in the Royal Air Force fleet.
United States Department of Agriculture (USDA) Animal and Plant Health Inspection (APHIS)
To help ensure the nation's booming agri-economy, EDS developed a robust Web application for the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS).
Utility Company
To fuel new growth and enhance customer service, this energy company wanted to offer customers a more interactive way to receive and pay their energy bills.
Veterans Health Administration
Public and private hospitals have long dealt with the issue of ensuring patients receive the correct medicine in the correct dose at the correct time. See how the Department of Veterans Affairs hospital system partnered with EDS to eliminate this problem.
VicRoads
VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
Visanet
With EDS' help, Visanet processes more than 2 billion transactions a year. Visanet was formed in 1996 to handle all Visa credit and debit card transactions in Brazil. From the beginning, the company teamed with EDS to provide a comprehensive, industry-best outsourcing solution, from fast, reliable and secure transaction processing to call center support.
Vodafone Germany
When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS proposed the Vodafone Retail Application for Shops (VORAS).
Volkswagen AG
EDS developed a tool that enables Volkswagen’s enterprisewide procurement organization to manage and track activities within a multiproject environment.
Wind Telecommunications
Wind wanted to build a telecommunications business from the ground up in Italy’s newly deregulated market. It turned to EDS for its technical expertise in quickly planning, then developing the company’s network database.

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