Applications Outsourcing Services: Case Studies
- 7-Eleven, Inc.
- 7-Eleven is known for its innovative use of technology. The company originally turned to EDS in 1991 to support its dynamic merchandising programs and unique distribution model. Today, EDS helps the retail giant maintain its market dominance by managing the critical apps that keep it going 24/7 and providing best-in-class order management.
- American Airlines
- Based on migrating the initially selected business applications into the EDS Global Delivery Model, EDS helped American reduce its IT spend, and the airline was able to realize these benefits throughout 2006. The global model has introduced a “built-in” means of providing cost-efficient services, and American Airlines has a proven methodology that’s ready for future outsourcing.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- FranklinCovey (Applications Support)
- Though pleased with its current applications support contract with EDS, FranklinCovey needed to reduce application support costs and redirect resources to its business units without impairing service.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- Handheld Computing Company
- When a major converged networking company decided to spin off its handheld computing subsidiary into a separate entity, the new company had to create a new global IT infrastructure from scratch in just a few weeks. Outsourcing with EDS provided the company with instant resources to help it hit the ground running.
- Large Global Client (Best Shore)
- This client wanted to reduce application support costs while maintaining the same level of service. In response, EDS transitioned the work to multiple geographies in a way that assured high quality work and improved cost efficiencies.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- Specialty Steel Manufacturer
- This European steel company had recently adopted an enterprise resource planning (ERP) solution from SAP to integrate operations at its multiple manufacturing sites. SAP solved many problems, but one challenge remained – finding staff with both the SAP expertise and steel-industry experience to provide ongoing support.
- State Government Web Presence
- This state government had a scattered Web presence with more than 100 agencies, boards and commissions managing their own distinct Web sites. So the state asked EDS to build a unified Web portal and content management solution with e-commerce capabilities.
- U. S. Consumer Goods Company
- A major consumer goods company needed a better way to assess the effectiveness of promotional pricing and discounts. But its existing IT systems were unable to report detailed pricing and distribution information. EDS delivered the tools to collect, manage and easily access data.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
- Xerox (Business Value Case Study)
- When Xerox EMEA set out to cut costs and increase the resources available to support its legacy environment, it looked to IT partner EDS. EDS relied on onshore and offshore resources to help Xerox centralize support for 96 business-critical applications and transition to a new eSAP-based business application.
- Xerox (EDS' Best Shore®)
- The European subsidiary of Xerox wanted to reduce costs and reinvest the savings in new applications. EDS consolidated the company’s onshore and offshore resources using EDS’ Best Shore approach, providing a robust support structure for critical legacy applications and optimizing the IT environment for a new SAP solution.