Australia: Case Studies
- 7-Eleven, Inc.
- 7-Eleven is known for its innovative use of technology. The company originally turned to EDS in 1991 to support its dynamic merchandising programs and unique distribution model. Today, EDS helps the retail giant maintain its market dominance by managing the critical apps that keep it going 24/7 and providing best-in-class order management.
- Australian Taxation Office (ATO)
- Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Austrian Federal Ministry of Economic Affairs and Labour
- The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to EDS was the ideal solution.
- Bank of Queensland, Australia (BOQ)
- Bank of Queensland wanted to transform its entire computing environment and chose EDS to help. Additionally, the bank contracted EDS to deliver an Internet banking capability within three months of commencement, and replace the legacy banking systems within 24 months.
- Child Support Agency Australia
- A printable overview of how EDS delivered a road map and successful Proof of Concept for the Australian Child Support Agency's transition to a Service-Oriented Architecture (SOA) with streamlined processes, enhanced visibility and IT-business alignment.
- Coles Group Limited
- Multiple systems and databases challenged payroll and HR administration services at Coles Group Ltd. EDS successfully restructured the service in the largest business process outsourcing program of its kind in Australia.
- Commonwealth Bank of Australia (Merger)
- To complete its merger with Colonial Limited, the Commonwealth Bank of Australia needed to fully integrate the IT systems of both banks – without disrupting customer service or business operations.
- Commonwealth Bank of Australia (Personal Loan Application Solution)
- Relying on an outdated, inflexible personal loan system, the Bank decided to consolidate this environment with its more robust home loan system. EDS brought the vision to fruition, and in doing so, helped Commonwealth Bank differentiate itself from the Asia Pacific loan market.
- Commonwealth Bank of Australia (Relocation Services)
- Commonwealth Bank, one of Australia’s leading financial institutions, wanted to enable greater collaboration throughout its business units.
- Commonwealth Bank of Australia (UNIX)
- Commonwealth Bank of Australia's aging mainframe system supporting one of its wealth management services was becoming increasingly costly and cumbersome. To reduce costs and improve processes, the Bank wanted to move to a more advanced and efficient system.
- DHL Network Global
- Equipped with aging and non-integrated technologies, the daily management and tracking of hundreds of flight and truck movements worldwide had become costly and inefficient for DHL. EDS upgraded the infrastructure and implemented a new, fully integrated solution based on a number of best-in-class air and road transportation applications.
- Gates Corporation
- Exchanging tens of thousands of documents each month with customers and trading partners meant Gates Corporation needed fast, easy electronic data interchange (EDI) connections to modernize processes, handle a variety of standards and reduce expenses. EDS Business Exchange Services proved just the ticket.
- GETRAG
- GETRAG, the world’s largest independent manufacturer of transmissions, wanted to extend its IT infrastructure to three new Slovakian partners. During the project, GETRAG expanded the scope of the engagement to include enterprise-wide upgrades.
- Major Asia Pacific Financial Institution (Home Loan Processing System)
- This bank turned to EDS to help it develop a single, streamlined and easy-to-use home loan application system. After a successful pilot, EDS and the client delivered a powerful, more efficient solution based on Microsoft .NET technologies.
- Major Asia Pacific Financial Institution (Home Loan)
- This client’s aging Web platform was unwieldy, costly and did not support the best possible customer service. EDS developed a secure solution based on a Microsoft .NET platform that improved site usability and enabled the introduction of new products.
- Major Asia Pacific Financial Institution (Reduce Loan Approval Times)
- When this client wanted to improve efficiencies with its personal loan applications system, it looked to EDS to implement a best-in-class solution. EDS retained some existing components while replacing others with a system-oriented architecture and Microsoft .NET technologies.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.