Austria: Case Studies
- Austrian Federal Ministry for Economic Affairs and Labour (Web Portal)
- Until recently, the Ministry’s internal and external communications efforts were hampered by an inflexible, costly legacy system. In an effort to provide more responsive, citizen-centric services, the BMWA worked with EDS to improve the efficiency of the Ministry’s public Web portal and e-mail messaging system.
- Austrian Federal Ministry of Economic Affairs and Labour
- By outsourcing the management of its information technology infrastructure to EDS, the Austrian Federal Ministry of Economic Affairs and Labour was able to increase citizen access to services, while enabling workers to perform their jobs more efficiently.
- Infineon Technologies AG
- To maintain its leadership position in the highly competitive semiconductor market, Infineon outsourced core human resources (HR) functions for its Germany and Austria operations to EDS. The company now has consistent processes across country borders and a cost-effective, scalable system that adjusts to meet demands of a cyclical marketplace.
- International Air Transport Association
- The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
- International Materials Data System (IMDS)
- With environmental concerns a priority, many countries require automobile manufacturers to keep close track of all materials used in production. Lack of a standard, however, made information exchange difficult. EDS stepped up to the plate, creating a materials management system accessible across the supply chain – and across the globe.
- Leading European Car Manufacturer
- To cut costs and ensure a consistent response to vehicle problems, this manufacturer turned to EDS for help implementing a single continentwide customer-service operation.