Belgium: Case Studies
- Belgacom: Call Center Management Solution
- EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction.
- Daikin Europe NV
- As its European market grew, Asia-based air-conditioner manufacturer Daikin wanted to improve its customer service levels and maintain leaner inventory levels. EDS worked with the company to implement a Pan-European solution that unites production units with both suppliers and customers to ensure faster, more cost-effective delivery.
- Dexia Bank
- To achieve maximum value from its merger with Artesia Banking Corporation, Dexia Bank needed a way to more accurately predict the needs of its expanded customer base.
- DHL Network Global
- Equipped with aging and non-integrated technologies, the daily management and tracking of hundreds of flight and truck movements worldwide had become costly and inefficient for DHL. EDS upgraded the infrastructure and implemented a new, fully integrated solution based on a number of best-in-class air and road transportation applications.
- Fin-Force
- When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to EDS to help implement a best-in-class risk analysis solution.
- Flemish Government
- E-mail connectivity helped improve productivity and enable collaboration. But an ever-increasing volume of spam e-mail was threatening to overwhelm the systems. The Ministry turned to EDS to help it manage unsolicited e-mails more effectively.
- GETRAG
- GETRAG, the world’s largest independent manufacturer of transmissions, wanted to extend its IT infrastructure to three new Slovakian partners. During the project, GETRAG expanded the scope of the engagement to include enterprise-wide upgrades.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- International Air Transport Association
- The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
- International Materials Data System (IMDS)
- With environmental concerns a priority, many countries require automobile manufacturers to keep close track of all materials used in production. Lack of a standard, however, made information exchange difficult. EDS stepped up to the plate, creating a materials management system accessible across the supply chain – and across the globe.
- KBC
- KBC needed a technology solution to help it more quickly and efficiently expand its global reach.
- Komatsu Europe International
- A new claims and warranty system relying on .NET architecture helped one of the world’s leading construction equipment companies complete its transition from an outdated mainframe infrastructure to a next-generation enterprise environment.
- Leading European Car Manufacturer
- To cut costs and ensure a consistent response to vehicle problems, this manufacturer turned to EDS for help implementing a single continentwide customer-service operation.