Canada: Case Studies
- Abitibi
- Abitibi-Consolidated Inc. needed to replace its aging and unconsolidated order-to-cash systems with an integrated solution that could support the complete order-to-cash processes. It asked EDS to implement and enhance the solution as well as develop interfaces with customers, business partners and legacy systems.
- BP Canada Energy Company
- To reduce payroll-processing costs and update an old mainframe system, BP Canada and EDS implemented new HR software and upgraded the technology environment. And, as the relationship has grown, the team has worked together to continuously improve processes and respond quickly to ever-changing business and regulatory demands.
- Canadian Imperial Bank of Commerce
- Because of its network of disparate HR systems and processes, CIBC’s HR service delivery had grown increasingly complex and inefficient. So, the bank set out to reinvent its HR strategy. CIBC transformed HR thanks in part to outsourcing partner EDS.
- Department of National Defence Canada
- In order to better support and manage its global military and peacekeeping operations, the Canadian Department of National Defence (DND) wanted to replace its aging electronic messaging system.
- Everest Funeral Planning and Concierge Service
- To help consumers manage the financial and emotional stress of a funeral, Everest Funeral Planning and Concierge Service relies on EDS, an HP company, for a leading-edge Web solution that compiles, compares and reports prices across more than 20,000 funeral homes nationwide, helping clients negotiate better prices for personalized funeral services.
- Manitoba Government
- The Government of Manitoba had hit the limits of its fragmented IT structure. It called on EDS to plan and implement a secure, reliable and cost-effective technical environment that would serve as the foundation for e-government.
- Newfoundland and Labrador Centre For Health Information
- The Newfoundland and Labrador Centre for Health Information looked to EDS, an HP company, for a way to integrate patient histories and data across the province.
- Ontario Tourism Marketing Partnership Corporation (OTMPC)
- In order to promote greater tourism in Ontario, the Ontario Tourism Marketing Partnership Corporation (OTMPC) wanted to upgrade its consumer and business partner Web sites. It also wanted to provide excellent support to contacts the sites generated.
- Provincial Learning Network (PLNet)
- Before the introduction of the Provincial Learning Network, Internet access was only intermittently available to British Columbia’s schools and institutions. EDS partnered with the province to create the largest centrally managed education network in North America.
- SaskEnergy
- SaskEnergy, Saskatchewan’s natural gas utility, serves more than 323,000 homes, farms, and commercial and industrial customers throughout the province. To offer its customers the kind of 24/7 responsiveness that has quickly become the standard in the Internet age, the company called on EDS to help build an expansive new customer service Web site.
- SaskPower
- With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- Service de sécurité incendie de Montréal
- With Montreal rapidly reaching mega-city status, its fire prevention department wanted to develop a modern fire-management system to meet the demands of growth. So, in 1990, the Montreal Fire Department recruited EDS to build and support North America's first computer-aided dispatch system employing a client/server architecture.
- U.S. Wireless Provider
- When market growth threatened to overwhelm this wireless provider’s BlackBerry® support call center and compromise customer service, the company relied on the EDS help desk culture to rebuild its relationships with customers and accommodate growth at the same time.