Case Studies: Case Studies
- Avista (Web Solution)
- When Avista wanted to modernize its Web solution to improve the customer experience, as well as implement new interactive tools for monitoring usage, viewing billing and payment history, and conserving energy, EDS provided the front- and back-office integration to support these new functions.
- Belk
- EDS, an HP company, helped Belk integrate 30 Parisian stores into its network virtually overnight, without ever having to close its doors to customers. The newly converted stores were fully operational by 8 a.m. the following day, three hours before stores opened for business.
- Flemish Government (SOA Platform)
- When the Minister-President of the Flemish Government launched an e-government initiative to free citizens from the burden of repetitive paperwork, EDS, an HP company, delivered a revolutionary service-oriented architecture (SOA) platform that now enables citizens to complete tasks online in just minutes, while saving the government millions.
- Global Manufacturer (Integrated Product Development)
- A leading manufacturer set out to globalize its product development processes, which meant transforming its legacy engineering applications and integrating these systems within a global architecture. EDS delivered the end-to-end road map to get there.
- Global Manufacturer (Master Plan)
- A world-leading manufacturer looked to EDS for an end-to-end IT road map to help it streamline the import/export of products around the world. EDS delivered a multiyear transformation plan that has helped the company transition to a business-aligned IT architecture complete with seamless cross-regional order routing and global volume planning and forecasting capabilities.
- New Zealand Police
- When the New Zealand (NZ) Police decided to modernize its infringement notice processing system from a shared legacy system, EDS worked hand-in-hand with the agency to rewrite a new streamlined application that now delivers greater functionality, flexibility and unparalleled processing speed.
- Oklahoma Department of Human Services
- When the Oklahoma Department of Human Services (OKDHS) set out to reengineer its child care eligibility delivery model throughout the state, EDS not only delivered a best-in-class service delivery solution, but an enterprise foundation for integrating other human services programs.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
- United Kingdom Ministry of Defence
- To enhance the efficiency, speed and accuracy of planning air missions, the Ministry of Defence looked to information technology (IT) partner EDS. EDS developed a family of mission-planning systems that now supports almost all aircraft types in the Royal Air Force fleet.