Consumer Direct Services: Case Studies
- Boardroom Inc.
- When Boardroom Inc. experienced exponential growth due to the success of its Bottom Line Books, EDS helped the company scale operations to handle increased business volumes, improve order processing speed and generate savings in the process.
- Brewer
- Seeking stronger communications with its supply chain, a brewer tapped EDS for support. We provided a reliable, comprehensive business and technology solution that met the brewer’s stringent requirements.
- FranklinCovey
- “Seek first to understand.” It is one of FranklinCovey’s tenets for living and working effectively. It also describes EDS’ approach to working with the company.
- Leading Publishing Company
- Confronted with spiraling product fulfillment and distribution costs and limited customer service functionality, a publishing company needed to maximize its IT investment, reduce costs and improve customer service.
- Major Mail-Order Company
- As its sales grew, this mail-order retailer had trouble managing order fulfillment and rising customer-care costs. Outsourcing to EDS provided a cost-effective solution – without sacrificing service.
- Ontario Tourism Marketing Partnership Corporation (OTMPC)
- In order to promote greater tourism in Ontario, the Ontario Tourism Marketing Partnership Corporation (OTMPC) wanted to upgrade its consumer and business partner Web sites. It also wanted to provide excellent support to contacts the sites generated.