Contact Center Virtualization: Case Studies
- Dow Chemical Company
- For more than 10 years, Dow has relied on EDS for the innovation, management and support needed to run a complex, call and contact center. The relationship between Dow and EDS has been an unqualified success, producing efficiencies and cost savings for Dow far exceeding expectations.
- U.S.-based Automaker
- For this company’s EDS-staffed customer assistance center (CAC), EDS implemented a powerful Siebel CRM solution that improves customer contacts, supports multiple e-commerce opportunities and increases productivity.