Data Center Modernization Services: Case Studies
- Australian Taxation Office (ATO)
- Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
- Baylor Health Care System
- At Baylor's affiliated physician organization, HealthTexas Provider Network, a growing roster of physicians and clinics had outstripped the processing capacity of its centralized billing office.
- California State Automobile Association (CSAA) ROI
- The California State Automobile Association (CSAA) wanted to reduce costs and improve customer satisfaction with automated self-service capabilities. EDS helped optimize and consolidate critical applications to increase productivity and ensure a smooth transition.
- EDS (Enterprise Labs)
- Enterprise Labs had reached the capacity limits of its facilities. The team initiated an aggressive virtualization program, renovating a lab into a virtualization center capable of hosting 5,000 virtual servers.
- Federal Civilian Agency
- Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
- FranklinCovey (Help Desk)
- By implementing a Best Shore solution for the internal help desk, FranklinCovey realized a 30 percent operational cost savings of $9.3M and significant improvements in structure and response to help desk requests.
- Global Financial Services Leader (Compliance)
- This global financial services leader needed to modernize supporting back-office functions to drive growth and globalize its money transfer business. It also needed to enhance reporting. EDS delivered the complete end-to-end solution.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- International Air Transport Association
- The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
- Ministry of Transportation
- Italy's Driver Vehicle License Agency, a department of the Ministry of Transportation, needed to replace an aging IT environment that could no longer keep up with the demand for its vehicle licensing services.
- Telecom New Zealand (ICMS)
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- U. S. Consumer Goods Company
- A major consumer goods company needed a better way to assess the effectiveness of promotional pricing and discounts. But its existing IT systems were unable to report detailed pricing and distribution information. EDS delivered the tools to collect, manage and easily access data.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
- Wilton Industries
- This leading consumer brands company turned to EDS for help integrating infrastructure, standardizing processes and providing a platform from which it could expand its business.