Document Processing Services: Case Studies
- Abbey
- Abbey asked EDS to implement a transformation program that involved taking responsibility for 1,700 staff as well as assuming responsibility for the bank’s post-sale processing, mortgage and personal-loan servicing.
- Commonwealth of Massachusetts
- The Uniform Commercial Code (UCC) is a statute governing commercial transactions that has been adopted in substantially the same form in all 50 states. When the UCC was revised in 2001, the Commonwealth of Massachusetts needed the technology to process UCC submissions electronically and process payment of fees. EDS provided the solution.
- Global Oil and Gas Company
- A world-leading oil and gas company projected it could significantly reduce its procurement spend with a globally implemented electronic-purchasing system. There was just one problem – the majority of its suppliers were still doing business through paper catalogs.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- MERSCORP, Inc.
- EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand’s billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection – and peace of mind.
- Telecom New Zealand (ICMS)
- When Telecom New Zealand (TNZ) needed to upgrade its customer management application, it looked to long-standing IT partner EDS to make it happen. Today, TNZ users enjoy faster response times and shorter billing cycles.
- Westpac
- Westpac customers once had to make do with poor-quality reproductions when they needed additional copies of bank statements.