Managed Mainframe Services: Case Studies
- Australian Taxation Office (ATO)
- Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Avista
- When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
- Commonwealth Bank of Australia (Merger)
- To complete its merger with Colonial Limited, the Commonwealth Bank of Australia needed to fully integrate the IT systems of both banks – without disrupting customer service or business operations.
- Federal Civilian Agency
- Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- Hidroeléctrica del Cantábrico
- To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS as its technology partner in 1998. The results of our long-term collaboration: a flexible, highly scalable IT environment able to keep up with the utility’s rapid growth.
- Leading Telecom Provider
- This company decided it needed to stabilize its IT infrastructure to better support business change. So it called on EDS to manage its IT environment toward optimizing business processes and performance. EDS delivered service and savings beyond expectations.
- Telefónica
- When this telecommunications operator wanted to seal its success in a highly competitive market by cutting costs and enhancing customer service, EDS developed a strategic plan to achieve both goals: migrate Telefónica's mainframe IT environment to an EDS Service Management Center (SMC).
- U.S. Department of Defense (Command Communications Survivability Program)
- After September 11, a study found vulnerabilities in the Pentagon’s IT infrastructure. As a result, the Department of Defense wanted to quickly eliminate those areas of weakness, improve security and ensure systems could survive virtually any contingency.
- Veterans Health Administration
- Public and private hospitals have long dealt with the issue of ensuring patients receive the correct medicine in the correct dose at the correct time. See how the Department of Veterans Affairs hospital system partnered with EDS to eliminate this problem.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
- Visanet
- With EDS' help, Visanet processes more than 2 billion transactions a year. Visanet was formed in 1996 to handle all Visa credit and debit card transactions in Brazil. From the beginning, the company teamed with EDS to provide a comprehensive, industry-best outsourcing solution, from fast, reliable and secure transaction processing to call center support.