Network Management Services: Case Studies
- Australian Taxation Office (ATO)
- Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Austrian Federal Ministry of Economic Affairs and Labour
- By outsourcing the management of its information technology infrastructure to EDS, the Austrian Federal Ministry of Economic Affairs and Labour was able to increase citizen access to services, while enabling workers to perform their jobs more efficiently.
- Banque Hervet
- Usually, companies decide to outsource because they want to cut support costs or improve service. For Banque Hervet, however, outsourcing was a way to preserve jobs after it had been acquired by a larger competitor.
- Blue Shield of California
- Blue Shield of California (BSC) originally planned to perform all Healthcare Insurance Portability and Accountability Act (HIPAA) compliance work using in-house resources. EDS' expertise convinced BSC to do otherwise.
- Commonwealth Bank of Australia
- To complete its merger with Colonial Limited, the Commonwealth Bank of Australia needed to fully integrate the IT systems of both banks – without disrupting customer service or business operations.
- Commonwealth Bank of Australia (Relocation Services)
- Commonwealth Bank, one of Australia’s leading financial institutions, wanted to enable greater collaboration throughout its business units.
- Healthcare Payer Organization
- EDS implemented MetaVance®, an integrated claims-processing platform that can administer multiple plans and deliver an enterprise-level perspective on provider and patient activity.
- Her Majesty's Prison Service (Offender Assessment System)
- To enable information sharing across the national prison system of England and Wales, EDS supplied Her Majesty's Prison Service (HMPS) with a centralised, streamlined IT infrastructure.
- Interconnector (UK) Limited
- Interconnector’s planned 146-mile underwater natural gas pipeline would not be able to function efficiently without a system to manage gas flow.
- Large Global Automaker
- Facing intense market pressures, this company needed a solution to enable it to improve collaboration enterprise-wide, get products to market faster, and do more with less. EDS worked with the company and other vendors to implement a product lifecycle management solution that halved new vehicles' time to market and saved the client a billion dollars.
- Leading Automaker
- This leading automaker wanted expansive Internet-based remote connectivity to better link its worldwide operations with corporate resources. EDS delivered a best-of-breed solution that ensures swift, secure and simple connectivity in more than 150 countries, including high-speed broadband and wireless capabilities.
- Leading Health Insurance Provider
- When this leading health insurance provider decided it needed disaster recovery and business continuity operations, EDS and alliance partner EMC designed an innovative dual-purpose strategy: leverage its existing data operations to serve its business continuity needs and enhance functionality.
- Major North American Airline
- In 2003, the U.S. Postal Service mandated that all commercial air carriers that transport its mail and packages be able to electronically send and receive all communications related to their delivery. With just three months to create the necessary infrastructure, this commercial aviation powerhouse turned to EDS.
- Manitoba Government
- The Government of Manitoba had hit the limits of its fragmented IT structure. It called on EDS to plan and implement a secure, reliable and cost-effective technical environment that would serve as the foundation for e-government.
- MERSCORP, Inc.
- EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
- Provincial Learning Network (PLNet)
- Before the introduction of the Provincial Learning Network, Internet access was only intermittently available to British Columbia’s schools and institutions. EDS partnered with the province to create the largest centrally managed education network in North America.
- SaskPower
- With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- Société Générale
- With offices and operations around the world, French financial services leader Société Générale banked on information technology to create vital links – and to improve its business performance.
- Solutia
- When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, EDS.
- Thomas Built Buses
- Recently, Thomas Built Buses has moved toward an increasingly integrated technology environment. When upgrades to the company’s server architecture could not keep pace with data storage needs, EDS found a better solution. And when the company needed improved technology to facilitate the production of an innovative product, the EDS team was there.
- U.S. Department of Defense (Command Communications Survivability Program)
- After September 11, a study found vulnerabilities in the Pentagon’s IT infrastructure. As a result, the Department of Defense wanted to quickly eliminate those areas of weakness, improve security and ensure systems could survive virtually any contingency.
- Veterans Health Administration
- Public and private hospitals have long dealt with the issue of ensuring patients receive the correct medicine in the correct dose at the correct time. See how the Department of Veterans Affairs hospital system partnered with EDS to eliminate this problem.
- Westpac
- Westpac customers once had to make do with poor-quality reproductions when they needed additional copies of bank statements.
- Wilton Industries
- This leading consumer brands company turned to EDS for help integrating infrastructure, standardizing processes and providing a platform from which it could expand its business.