Oracle: Case Studies
- Armed Forces Personnel Administration Agency (AFPAA)
- The UK Armed Forces Personnel Administration Agency (AFPAA) wanted to reduce costs, modernise outdated IT systems and improve personnel services to military Service members, retirees and dependents.
- EDS (Oracle)
- EDS worked with Oracle to customize EDS' Siebel Sales configuration tools, applying this technology to professional services instead of products for the first time. Today, EDS sales teams around the world can access the standardized portfolio catalog to build comprehensive customer quotes.
- Federal Aviation Administration (FAA)
- The FAA oversees traffic control in the busiest air-traffic system in the world; yet its technology infrastructure was a patchwork of programs, hardware and applications all operating in isolation with one another. Under intense pressure from government and industry, the FAA needed a far-reaching, but budget-conscious, overhaul of its systems and infrastructure.
- Fin-Force
- When Fin-Force, a leading third-party payment processor, set out to protect its assets from risk and promote customer service, it looked to EDS to help implement a best-in-class risk analysis solution.
- Her Majesty's Prison Services (Finance System)
- Her Majesty's Prison Service (HMPS) looked to EDS to enhance organisationwide visibility and centralise finance, procurement and human resources across all of its 127 prisons in England and Wales.
- Large Global Client (Procurement)
- With manual supply management processes becoming labor-intensive and costly, a company’s global purchasing division needed a solution to drive efficiencies and productivity.
- Major Asia Pacific Financial Institution (Home Loan Processing System)
- This bank turned to EDS to help it develop a single, streamlined and easy-to-use home loan application system. After a successful pilot, EDS and the client delivered a powerful, more efficient solution based on Microsoft .NET technologies.
- SaskPower
- With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- U.S.-based Automaker
- For this company’s EDS-staffed customer assistance center (CAC), EDS implemented a powerful Siebel CRM solution that improves customer contacts, supports multiple e-commerce opportunities and increases productivity.
- Vodafone Germany
- When Vodafone Germany wanted to streamline its sales system across its German retail locations, EDS proposed the Vodafone Retail Application for Shops (VORAS).