Server Management Services: Case Studies
- Abbey
- Abbey asked EDS to implement a transformation program that involved taking responsibility for 1,700 staff as well as assuming responsibility for the bank’s post-sale processing, mortgage and personal-loan servicing.
- Australian Taxation Office (ATO)
- Recognizing that new tax legislation would compel extensive changes to its business systems, the Australian Taxation Office (ATO) seized the opportunity to upgrade its older IT infrastructure, expand its mobile computing capabilities and open dozens of new offices.
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Baylor Health Care System
- At Baylor's affiliated physician organization, HealthTexas Provider Network, a growing roster of physicians and clinics had outstripped the processing capacity of its centralized billing office.
- Blue Shield of California (Sun Alliance)
- Blue Shield of California’s mixed product environment for its midrange server area presented business challenges in several areas – systems management, cost of ownership, and performance.
- California State Automobile Association (CSAA) ROI
- The California State Automobile Association (CSAA) wanted to reduce costs and improve customer satisfaction with automated self-service capabilities. EDS helped optimize and consolidate critical applications to increase productivity and ensure a smooth transition.
- EDS Enterprise Labs
- Enterprise Labs had reached the capacity limits of its facilities. The team initiated an aggressive virtualization program, renovating a lab into a virtualization center capable of hosting 5,000 virtual servers.
- Federal Civilian Agency
- Determined to enhance its standing on the President’s Management Agenda and improve service to citizens, this federal civilian agency looked to EDS to deliver an end-to-end solution to help the agency not only achieve its goal, but surpass it.
- FranklinCovey (Applications Support)
- Though pleased with its current applications support contract with EDS, FranklinCovey needed to reduce application support costs and redirect resources to its business units without impairing service.
- GETRAG
- GETRAG, the world’s largest independent manufacturer of transmissions, wanted to extend its IT infrastructure to three new Slovakian partners. During the project, GETRAG expanded the scope of the engagement to include enterprise-wide upgrades.
- Global Defense Company
- When this global defense company was asked to help build what may be the last manned U.S. fighter plane, it chose IT partner EDS to deliver a complete, ready-to-run solution to meet the demands of the program. EDS helped with aerospace design and engineering software and a fully managed workstation environment at substantial cost savings.
- Global Financial Services Leader (Compliance)
- This global financial services leader needed to modernize supporting back-office functions to drive growth and globalize its money transfer business. It also needed to enhance reporting. EDS delivered the complete end-to-end solution.
- Government Department
- When a government department wanted to launch a massive, multiyear transformation program, EDS helped realign a complex IT architecture into a best-in-class modernized service tower-based infrastructure – improving productivity, enhancing performance and generating substantial savings.
- Hidroeléctrica del Cantábrico
- To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS as its technology partner in 1998. The results of our long-term collaboration: a flexible, highly scalable IT environment able to keep up with the utility’s rapid growth.
- Interconnector (UK) Limited
- Interconnector’s planned 146-mile underwater natural gas pipeline would not be able to function efficiently without a system to manage gas flow.
- International Air Transport Association
- The International Air Transport Association's (IATA's) aging Cargo Account Settlement System (CASS), running on outdated technologies and disparate platforms in multiple countries, was becoming increasingly difficult to manage and use.
- Kansas Health Policy Authority (HPA)
- When Kansas needed to revamp its Medicaid Management Information System (MMIS) to meet federal regulations, it selected EDS to supply a modern, comprehensive, HIPAA-compliant solution.
- Leading Telecom Provider
- This company decided it needed to stabilize its IT infrastructure to better support business change. So it called on EDS to manage its IT environment toward optimizing business processes and performance. EDS delivered service and savings beyond expectations.
- MERSCORP, Inc.
- EDS helped MERSCORP, an online method for trading and delivering mortgages in the U.S., strengthen its value to the industry and improve its performance through a Best ShoreSM approach to call center management, upgraded financial process management and a wireless Web.
- Ministry of Transportation
- Italy's Driver Vehicle License Agency, a department of the Ministry of Transportation, needed to replace an aging IT environment that could no longer keep up with the demand for its vehicle licensing services.
- Ontario Tourism Marketing Partnership Corporation (OTMPC)
- In order to promote greater tourism in Ontario, the Ontario Tourism Marketing Partnership Corporation (OTMPC) wanted to upgrade its consumer and business partner Web sites. It also wanted to provide excellent support to contacts the sites generated.
- SaskEnergy
- SaskEnergy, Saskatchewan’s natural gas utility, serves more than 323,000 homes, farms, and commercial and industrial customers throughout the province. To offer its customers the kind of 24/7 responsiveness that has quickly become the standard in the Internet age, the company called on EDS to help build an expansive new customer service Web site.
- SaskPower
- With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- Solutia
- When it came time to find new, innovative ways to lower enterprisewide expenses and improve business processes, Solutia collaborated with its trusted IT provider, EDS.
- Solutia (Centralized Messaging)
- With its global applied chemicals business growing more complex, Solutia Inc. decided that centralizing employee communication and collaboration worldwide would help better focus and simplify operations. IT partner EDS helped make it happen.
- Telecom New Zealand
- Telecom New Zealand's billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection and peace of mind.
- U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
- To support the mission of the U.S. Army Program Executive Office Simulation, Training and Instrumentation, EDS partnered with Computer Sciences to design, deploy and maintain a collaboration-based management information system.
- U.S. Consumer Goods Company
- A major consumer goods company needed a better way to assess the effectiveness of promotional pricing and discounts. But its existing IT systems were unable to report detailed pricing and distribution information. EDS delivered the tools to collect, manage and easily access data.
- Utility Company
- To fuel new growth and enhance customer service, this energy company wanted to offer customers a more interactive way to receive and pay their energy bills.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.
- Wilton Industries
- This leading consumer brands company turned to EDS for help integrating infrastructure, standardizing processes and providing a platform from which it could expand its business.