Service Desk and Site Support Services: Case Studies
- Australian Taxation Office (Infrastructure Modernization)
- The Australian Taxation Office (ATO) wanted to ensure consistent customer service during the peak tax filing periods that have historically challenged its infrastructure and system process capacity. With Internet tax filing becoming more popular, the agency also wanted to migrate its core business applications to the Web without impacting daily business.
- Austrian Federal Ministry of Economic Affairs and Labour
- The enactment of Austria's Administrative Reform Act meant its Ministry of Economic Affairs and Labour needed to quickly upgrade its technology environment to speed the delivery of services. Outsourcing to EDS was the ideal solution.
- Avista
- When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
- Continental Airlines
- Continental Airlines extended its 17-year outsourcing relationship with EDS, an HP company, to ensure continued IT stability, reliability and efficiency in spite of industry ups and downs.
- Dexia Bank
- To achieve maximum value from its merger with Artesia Banking Corporation, Dexia Bank needed a way to more accurately predict the needs of its expanded customer base.
- Interjet
- An emerging airline, Interjet® wanted to launch its operations within a tight timeframe and with the highest standards of operational excellence. EDS helped the airline meet its launch date with market velocity.
- Provincial Learning Network (PLNet)
- Before the introduction of the Provincial Learning Network, Internet access was only intermittently available to British Columbia’s schools and institutions. EDS partnered with the province to create the largest centrally managed education network in North America.
- Service Alberta
- A printable overview of how EDS helped Service Alberta minimize costs and speed service by developing a multichannel infrastructure that enables citizens to conduct transactions online and supporting an integrated network of convenient storefront locations for those without computer access.
- VicRoads
- VicRoads wanted a flexible, innovative IT partner to help upgrade and manage the aging platform supporting its Vehicle Registration and Driver Licensing (R&L) services. It called on EDS to quickly upgrade systems and seamlessly move infrastructure.