Utilities: Case Studies
- Avista
- When Washington Water Power changed its name to Avista Corp., the changes ran far deeper than the company's new stationery design.
- Avista (Web Solution)
- When Avista wanted to modernize its Web solution to improve the customer experience, as well as implement new interactive tools for monitoring usage, viewing billing and payment history, and conserving energy, EDS provided the front- and back-office integration to support these new functions.
- Hidroeléctrica del Cantábrico
- To maintain focus on strategy and business development in a newly deregulated Spanish energy market, Hidroeléctrica del Cantábrico chose EDS as its technology partner in 1998. The results of our long-term collaboration: a flexible, highly scalable IT environment able to keep up with the utility’s rapid growth.
- Leading Energy Company
- Growing competition, Sarbanes-Oxley accounting requirements and mounting IT costs threatened this energy leader's position in a changing energy market. The company diligently sought to reduce costs and improve services while strengthening its internal financial controls.
- SaskEnergy
- SaskEnergy, Saskatchewan’s natural gas utility, serves more than 323,000 homes, farms, and commercial and industrial customers throughout the province. To offer its customers the kind of 24/7 responsiveness that has quickly become the standard in the Internet age, the company called on EDS to help build an expansive new customer service Web site.
- SaskPower
- With cost pressures increasing in almost direct proportion to customer expectations of service excellence, SaskPower needed the information infrastructure to help it provide affordable, highly responsive power delivery.
- Utility Company
- To fuel new growth and enhance customer service, this energy company wanted to offer customers a more interactive way to receive and pay their energy bills.