Extended Service Plan Provider
Online Registration Solution Increases Product Registrations by 500 Percent
A leading provider of extended service plans, this company wanted to carve its niche in the consumer warranty market with a next-generation consumer portal to sustain customer satisfaction and realize substantial cost savings.
EDS built a best-in-class consumer portal that allows consumers to register products and process claims online. The team also integrated the warranty claims system that the service plan provider operates on behalf of a national credit-card giant into the new portal, expanding the portal's functionality. EDS launched the new site in only five months.
The company's online registrations have increased by 500 percent while the number of first-time users who register online rose from 15 to 99 percent. The result: hassle-free self-service turns total cost savings.
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