Visanet
Card Processing Company Keeps Costs Down Through Partnership With EDS
Visanet handles 2 billion VISA credit and debit transactions in Brazil each year. Since 1996, the company has relied on EDS to provide fast, reliable and secure transaction-processing for its more than 1 million affiliated merchants. Visanet and EDS also jointly manage the company’s call center, handling manual credit approvals, cardholder issues and technical support for card-processing equipment. The companies’ commitment to service excellence has enabled the call center to manage more than 1.5 million calls a month – with average wait times of less than 14 seconds. Detailed business intelligence from the call center also helps Visanet target new markets and proactively address service issues. Today, Visanet processes more than 45 percent of all credit card transactions within Brazil and continues to gain market share.
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