Vodafone Germany
Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System
Vodafone Germany Video Case Study
In this video case study, a Vodafone Germany retail employee explains the improvements of the VORAS application that assists in assessing shop logistics, processing orders and expediting customer transactions.
Watch the video ASX, 1K, 3:03
Read the transcript PDF, 98K
Vodafone is one of the world’s leading mobile telecommunications companies, relying on continued innovation and superior customer service to connect its 252 million proportionate customers. Today, as Vodafone moves toward integrated mobile and PC communication services, it does so by focusing on consistency and flexibility through the seamless synergy of people, processes and technologies around the world.
Vodafone wanted to bring this consistency and flexibility to its mobile handheld device retail operation, which represents an impressive 35 percent of the German mobile market.
But as the market grew more competitive, Vodafone realized that providing a best-in-class product would be only half the battle. After evaluating numerous offerings and vendors, Vodafone chose EDS for its comprehensive understanding of the company’s business environment and ability to ensure meticulous change management across Vodafone’s expansive German presence.
Download the full version: Vodafone Germany Case Study PDF, 362K