Xerox (Business Value Case Study)
Xerox EMEA Reduces Costs, Increases Resources Through EDS Best Shore®
Xerox EMEA runs a multi-million dollar manufacturing and operations business in a highly competitive marketplace where customer satisfaction is the primary concern. Legacy systems, even though being phased out, remain a critical component of the operation, allowing Xerox to efficiently and smoothly support its customers with equipment, parts and services. Any change made to an already superior support structure represented great risk, and Xerox needed to find the best way to mitigate that risk. In addition, employee satisfaction is a high priority within Xerox, and the ability to train employees on new, critical business applications with a minimal learning curve proved integral to the acceptance of the offshore solution.
In order to simultaneously support the legacy applications and implement the new eSAP program, Xerox required a 30 percent savings over the life of the agreement. Those savings would be reallocated to business transformation activities with the Best Shore solution affecting nearly 50 legacy applications slated for retirement.
The combination of onshore and offshore resources helped Xerox centralize support for 96 business-critical applications. Now, Xerox enjoys a broader span of resource availability, and its local support teams can focus on the smooth transition to and implementation of Xerox’s new eSAP-based business transformation activities.
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