Enterprise Service Management
Capability Demonstrations
Enterprise Service Management Demo
The Enterprise Service Management demonstration explains how EDS uses ITIL-based processes and systems to resolve a service incident we might encounter while managing a client's network and hosting environment.
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Client Experience Demo
Experience the Web-based portal that gives EDS clients accurate, timely information about the health of their IT environment with EDS.
What is Enterprise Service Management (ESM)?
Companies today are driving hard to meet the challenges of globalization, increased competition, burgeoning market opportunity, new and more specialized vendor solutions, and increased regulatory scrutiny. But most are attacking these challenges with a rigid and inefficient IT infrastructure. One of the chief contributors to that rigidity is a complex enterprise network whose management has become a complicated – even intricate – affair. It's expensive. And changing it all is fraught with almost mind-numbing risk.
EDS' Enterprise Service Management (ESM) aligns the entire IT organization to common business goals and operating rules using an innovative suite of services and an ITIL-based operating environment that standardizes IT across the enterprise.
EDS clients are realizing substantial benefits from ESM, including reduced operating costs, improved service levels and higher returns on strategic IT investments. ESM helps companies better oversee their IT environments by:
- Enabling competitive advantage by aligning IT deliverables to the business strategy.
- Standardizing and automating the delivery of all IT services across IT towers, business units and service suppliers.
- Using best practice processes to enable end-to-end availability and reliability of the IT environment.
- Integrating multiple suppliers to better manage business outcomes, assess effectiveness and ensure continuous improvement.
- Establishing strong governance frameworks to enable complete visibility into IT operations and agility in decision making.
- Transforming the IT cost structure to get the full business value from each IT capability and service.
Multisupplier Governance
EDS has developed a multisupplier governance framework called Enterprise Service Management (ESM) to help companies manage complex, multisupplier outsourcing agreements and derive more business value from their IT investments.
Download the viewpoint paper to learn more about Multisupplier Governance PDF, 501K
What We Deliver
ESM accelerates IT response to real business needs through these services:
- Architecture and development: Provides consistent standards for service life cycle management, documentation, release planning and program management.
- IT business management: Creates a single process for IT request rules, IT request to fulfillment management, catalogs, and systems.
- IT operations: Helps companies improve asset utilization, end-to-end availability and reliability of the IT environment.
- Security: Enables companies to proactively address confidentiality, integrity and availability related issues, including threat vulnerability, identity theft, security administration and compliance.
Download the Enterprise Service Management Profile Sheet PDF, 73K
For more information about what EDS can do for you, submit a business inquiry.
Financial Services Industry
EDS is behind the continued success of financial services companies. Our Server Management Services consolidates your server environment, reduces its complexity, while improving its reliability, availability and protection for your vital data.