Business Process Outsourcing: Case Studies
- Benefits Administration
- Armed Forces Personnel Administration Agency (AFPAA)
- AstraZeneca
- HBOS
- Business Exchange Services
- U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
- Commercial Card Services
- Blue Cross Blue Shield of Massachusetts
- Consumer Card Services
- Far Eastern International Bank
- Post Office Ltd.
- Transport For London
- Consumer Direct Services
- Boardroom Inc.
- FranklinCovey
- Leading Publishing Company
- Major Mail-Order Company
- Ontario Tourism Marketing Partnership Corporation (OTMPC)
- Consumer Loan Services
- Abbey
- Contact Center Managed Services
- Leading European Car Manufacturer
- Contact Center Outsourcing Services
- Arkansas BreastCare
- AstraZeneca
- Canadian Imperial Bank of Commerce
- Dexia Bank
- Everest Funeral Planning and Concierge Service
- FranklinCovey
- Global Defense Company
- HBOS
- Insurance and Investment Company
- Leading European Car Manufacturer
- Leading Publishing Company
- Major Mail-Order Company
- MERSCORP, Inc.
- Ontario Tourism Marketing Partnership Corporation (OTMPC)
- Post Office Ltd.
- U.S. Wireless Provider
- U.S.-based Automaker
- Converged Billing Services
- A case study is unavailable at this time.
- Document Processing Services
- Abbey
- Commonwealth of Massachusetts
- Global Oil and Gas Company
- Government Department
- MERSCORP, Inc.
- Telecom New Zealand (Document Processing)
- Telecom New Zealand (ICMS)
- Westpac
- EDS*PAY for Automated Clearing House Services
- A case study is unavailable at this time.
- EDS*PAY for Check Processing Services
- A case study is unavailable at this time.
- EDS*PAY for Convenience Pay Services
- World-Leading Insurer
- EDS*SEND Electronic Notification Services
- World-Leading Insurer
- Finance and Accounting Services
- A case study is unavailable at this time.
- Government Healthcare BPO Services
- Arkansas Department of Human Services
- Humana
- Kansas Health Policy Authority (HPA)
- Newfoundland and Labrador Centre For Health Information
- Oklahoma Health Care Authority
- Pennsylvania Patient Safety Authority
- Healthcare Payer Administrative Services
- Arkansas BreastCare
- Newfoundland and Labrador Centre For Health Information
- HR Outsourcing Services
- Armed Forces Personnel Administration Agency (AFPAA)
- AstraZeneca
- Canadian Imperial Bank of Commerce
- Coles Group Limited
- Imperial Chemical Industries (ICI)
- Infineon Technologies AG
- Interactive Billing Services
- Government Department
- Life & Annuity Services
- A case study is unavailable at this time.
- Merchant Acquirer Services
- A case study is unavailable at this time.
- Mortgage Loan Services
- Abbey
- Payroll Services
- Armed Forces Personnel Administration Agency (AFPAA)
- BP Canada Energy Company
- Coles Group Limited
- Infineon Technologies AG
- Total – Case Study
- Relocation and Assignment Services
- STMicroelectronics
- Software Publishing Services
- Citrix Systems (PDF)
- Rockwell Software Inc. (PDF)
- Supply Management Services
- Transport For London
- Surveyor® Application Processing Services
- A case study is unavailable at this time.
- Warranty Services
- A case study is unavailable at this time.
- Write Your Own Flood Services
- A case study is unavailable at this time.