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Business Process Outsourcing: Case Studies

Benefits Administration
Armed Forces Personnel Administration Agency (AFPAA)
Business Exchange Services
Brewer
Gates Corporation
International Materials Data System (IMDS)
National Credit Card Center
U.S. Army Program Executive Office for Simulation, Training & Instrumentation (PEO STRI)
Commercial Card Services
Blue Cross Blue Shield of Massachusetts
Consumer Card Services
Far Eastern International Bank
Post Office Ltd.
Transport For London
Visanet
Consumer Direct Services
Boardroom Inc.
Brewer
FranklinCovey
Leading Publishing Company
Major Mail-Order Company
Ontario Tourism Marketing Partnership Corporation (OTMPC)
Consumer Loan Services
Abbey
Contact Center Managed Services
Leading European Car Manufacturer
Contact Center Outsourcing Services
Arkansas BreastCare
Bank of Canada
Canadian Imperial Bank of Commerce
Dow Chemical Company
FranklinCovey
Global Defense Company
Insurance and Investment Company
Leading European Car Manufacturer
Leading Publishing Company
Luxury Automaker
Major Mail-Order Company
MERSCORP, Inc.
Ontario Tourism Marketing Partnership Corporation (OTMPC)
Post Office Ltd.
U.S. Wireless Provider
U.S.-based Automaker
Visanet
Converged Billing Services
A case study is unavailable at this time.
Document Processing Services
Abbey
Commonwealth of Massachusetts
Global Oil and Gas Company
Government Department
MERSCORP, Inc.
Telecom New Zealand (Document Processing)
Telecom New Zealand (ICMS)
Westpac
EDS*PAY for Automated Clearing House Services
A case study is unavailable at this time.
EDS*PAY for Check 21 Services
A case study is unavailable at this time.
EDS*PAY for Check Processing Services
A case study is unavailable at this time.
EDS*PAY for Convenience Pay Services
World-Leading Insurer
EDS*PAY for Remittance/Lockbox Services
A case study is unavailable at this time.
EDS*SEND® Electronic Notification Services
World-Leading Insurer
Finance & Accounting Services
Bank of Queensland, Australia (BOQ)
Global Financial Services Leader (Compliance)
U. S. Consumer Goods Company
Government Healthcare BPO Services
Arkansas Department of Human Services
Healthcare Payer Organization
Humana
Kansas Health Policy Authority (HPA)
Oklahoma Health Care Authority
Pennsylvania Patient Safety Authority
Healthcare Payer Administrative Services
Arkansas BreastCare
HR Outsourcing Services
Armed Forces Personnel Administration Agency (AFPAA)
Canadian Imperial Bank of Commerce
Coles Group Limited
Infineon Technologies AG
Interactive Billing Services
Government Department
Life & Annuity Services
A case study is unavailable at this time.
Merchant Acquirer Services
A case study is unavailable at this time.
Mortgage Loan Services
Abbey
Payroll Services
Armed Forces Personnel Administration Agency (AFPAA)
BP Canada Energy Company
Coles Group Limited
Infineon Technologies AG
Relocation and Assignment Services
STMicroelectronics
Revenue Cycle Management Services
A case study is unavailable at this time.
Supply Management Services
German Federal Armed Forces
Global Logistics Provider
Global Oil and Gas Company
Transport For London
Surveyor® Application Processing Services
A case study is unavailable at this time.
Warranty Services
A case study is unavailable at this time.
Write Your Own Flood Services
A case study is unavailable at this time.

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