Understanding the Benefits of Outbound IVR Solutions in Healthcare
A Datamonitor White Paper
Quality, cost and access are the critical issues in healthcare today. Healthcare providers and payers are facing challenges to deliver quality care in the face of rising pressures from an aging patient population, reductions in reimbursement for prescription medications, the potential emergence of compulsory member enrollment, increased administrative overhead and rising healthcare costs.
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Patients and caregivers have also become considerably more involved in making healthcare decisions than ever before. This is primarily due to rising healthcare costs, with patients now paying more out-of-pocket for their care, increased access to the Internet, distrust of information from pharmaceutical companies and increased media focus on healthcare issues. Furthermore, a growing number of patients wish to interact with their primary care physicians through multiple lines of communication including phone, email and web portals.