Home » insights » White Papers » Index

White Papers

Recently Added White Papers

Healthcare Transformation: Getting There (16 May 2008)
In this paper, EDS examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
Customer Service Performance (12 May 2008)
In today’s increasingly competitive marketplace, communications service providers are searching for new and innovative ways to attract, serve and retain subscribers. To grow their businesses, forward-looking communications service providers recognize the importance of delivering exceptional customer service with the new and existing services they deliver. In this paper, we discuss the current challenges to sustainable revenue growth in the communications industry and the critical role customer service performance can play in addressing this.
Ready for Take-Off PDF, 745K (23 Apr 2008)
Putting IT governance on your radar drives value to your business. This is an article from synnovation Magazine.
Cracking the Code of Open Source Governance PDF, 805K (23 Apr 2008)
The possibilities seem like a free-for-all, but there are questions you should ask before taking advantage of the industry’s revolution. This is an article from synnovation Magazine.
Making Innovation Part of Your Corporate DNA PDF, 1.0M (23 Apr 2008)
innovation planted firmly in the roots of governance processes can recondition the future direction of your organization. This is an article from synnovation Magazine.

A - C

4 Steps Put Your Company On Consumers' “Favorites” List
You know that personalizing the traveler’s buying experience is necessary to remain a competitive player – and is key to differentiating your business whether you’re a supplier, an agency or a player somewhere in between.
A Collaborative ICT Approach PDF, 221K
Communications service providers (CSPs) now see a very real opportunity to deliver increasingly data-driven, business- oriented solutions in this emerging market.
A Matter of Self Defense: The Business Value of Self-Defending Networks PDF, 433K
To keep the bad guys out and let the good guys in, security on open networks must be pervasive – it must deliver end-to-end protection. Cisco calls these “self-defending networks”(SDNs).
A Matter of Trust: Secure Computing in an Age of Uncertainty PDF, 89K
Network security is a hot topic in most IT shops these days, and rightly so. The Participation Age has ushered in a wave of unwanted participants – hackers, thieves, competitors and terrorists. Securing client computers on “untrusted” networks requires both user security and machine security. This is an article from synnovation Magazine.
A New Grid In Town: Taking Grid Computing To the Next Enterprise Level PDF, 692K
Grid computing has been redefining how organizations address computing requirements. Grid computing allows organizations to parcel out computational tasks to a network of machines that can be spread literally around the world. This is an article from synnovation Magazine.
A Strategy For Growth
Creating sustainable organic growth is proving to be difficult, too slow in coming or altogether elusive for many financial services institutions (FSIs). A set of new competitors have emerged that successfully acquire and grow customer relationships.
A Systematic Approach To Diversity PDF, 719K
in this article from synnovation Magazine, Phil Harlow of the Xerox Corporation details how former Xerox Chairman of the Board Joe Wilson set in motion a culture of diversity that put Xerox decades ahead of other corporations.
Agile Airline Enterprise PDF, 329K
Today’s airline industry is undergoing more transformation than ever before. The combination of ongoing global economic events, “wired” passengers and growth of low-cost carriers makes this market ever more competitive on price, cost and yield.
Agile Card Utility: A Flexible Solution To Grow Your Cards Business
We use the agile card framework as the backbone of our agile card utility to create a shared services environment where financial institutions leverage their joint scale.
Ahead of the Curve PDF, 1.8M
Innovation is a critical driver of growth. Yet, for many organizations, innovation is a process fraught with unknowns and severely dependant on faith. The top seat goes to businesses that build a culture of innovation – and promote enterprise growth. This is an article from synnovation Magazine.
Always On: Working In the World of Now PDF, 1.4M
Where did the iPod come from? How could someone think up such a thing? They’re commonplace now, so such questions about their innovativeness have subsided. But with each passing year they get smaller and sleeker, even as they grow more muscular with capability. The iPod is packed with meaning, swelling with symbolism. It’s an icon of where we are right now socially, culturally, and technologically. It’s representative of the rapidly shifting dynamics driving the successful global enterprise. This is an article from synnovation Magazine.
At Your Service PDF, 600K
Technology is everywhere in the workplace, but people remain the core of any business. Get ready for the people-ready business. This is an article from synnovation Magazine.
Automated Fare Collection For Mass Transit
Mass transit agencies around the world are making substantial investments in evaluating and deploying advanced technologies to improve the attractiveness, convenience, marketability and safety of public transportation systems. Automated fare collection (AFC) systems, with their link to all of these strategic objectives, are directly in the mass transit technology spotlight.
Back To the Future PDF, 2.6M
This article from synnovation Magazine guides you on an exclusive virtual tour of the Microsoft Center for Information Work (CIW), where a spectrum of software and hardware technologies come together to help executives understand how these technologies will empower workers in the future.
Banking On An SOA Evolution PDF, 389K
Seamless service orientation can change the way your company makes use of technology to compete. A service-oriented architecture (SOA) enables components, applications, functions and systems to be published, consumed and combined dynamically over an intelligent network, enabling virtualization.
Better, Faster, Cheaper? Business Process Transformation In Financial Services PDF, 177K
Business process transformation aims to improve the efficiency of business operations by removing duplicate or unnecessary steps and automating as many processes as possible. This is an Economist Intelligence Unit white paper, sponsored by EDS.
Better, Faster, Cheaper? Business Process Transformation In Insurance Industry PDF, 179K
Intense competition is driving a growing number of insurers to take a closer look at the way they manage business processing. Insurers’ cost structures have traditionally been higher than those of banks, because of a proliferation of legacy systems, the use of labour-intensive networks of agents and brokers to sell products, and the ubiquity of paperbased processing of underwriting and claims. This is an Economist Intelligence Unit white paper, sponsored by EDS.
Better, Faster, Cheaper? Business Process Transformation In Retail Banking Industry PDF, 222K
Retail banks face intense competition. Profit margins are coming under pressure as a result of the arrival of new, low-cost providers and greater competition. The need to comply with regulations such as Basel II capital adequacy requirements and Sarbanes-Oxley disclosure rules in the US are also demanding greater transparency. This is an Economist Intelligence Unit white paper, sponsored by EDS.
Better, Faster, Cheaper? China As A Location For Business Processing PDF, 154K
According to Better, Faster, Cheaper?, a white paper on global business process transformation published earlier this year, cost is a main driver of this revolution in financial services. This is an Economist Intelligence Unit white paper, sponsored by EDS.
Beyond Google: Searching the Library of the Future PDF, 2.6M
There’s no reason for libraries to lose their relevance, as long as they embrace the right tools to keep them modern and as long as skilled librarians are trained to manage the information flow. This is an article from synnovation Magazine.
Bridging The Communications Gap PDF, 942K
Technology innovation has transformed the workplace and enabled workers to do their jobs with greater speed and efficiency. But it also has made reaching colleagues and exchanging information more difficult than ever. How can unified communications streamline that process? This is an article from synnovation Magazine.
Building Service-Oriented Architecture to Last PDF, 1.0M
IT costs were rising while IT’s ability to implement changes to support the business was decreasing. Company executives feared the problems might become visible to customers. This is an article from synnovation Magazine.
Building the Global Village: The Challenges of Engaging and Managing Employees Worldwide PDF, 796K
Along with enhanced technology and streamlined work processes, gaining employees’ discretionary effort may be one of the most effective ways to increase productivity and improve business results. This is an article from synnovation Magazine.
Business Transformation Outsourcing In the Financial Services Industry
As the conventional outsourcing market gets crowded with service providers, the business transformation outsourcing model offers the promise of rich rewards to both clients and suppliers. This paper examines critical success factors for the service delivery providers that now seek a greater share of the lucrative business transformation outsourcing market in the financial services industry.
Change Management Process: Managing Organizational Change in the Workplace PDF, 7K
Changing market dynamics in the financial services industry mandate quick responses from organisations that wish to stay ahead of the competition, reduce risk, and increase profitability. This is a co-sponsored white paper with LIMBRA International.
Chips, No Dips: Infineon Contract With EDS Breaks the Ice In Central Europe PDF, 1.1M
32,300-employee, 6 billion-euro German semiconductor powerhouse Infineon Technologies HRO contract with EDS breaks the ice in Central Europe. In an HRO Europe magazine exlcusive, we tell the success story of an outsourcing innovator in the european heartland.
Coming Of Age: As Enterprise Risk Management Matures, So Does Its Value in Strategic Planning PDF, 415K
In recent years, a number of factors have converged to bring enterprise risk management (ERM) into focus for senior management in order to demonstrate its value. Read the Towers Perrin article on how ERM is coming of age.
Contact Center Modernization: Assessment
Assessment is the first step to a successful contact center modernization. Customer-oriented organizations across the industrial and public sectors are now seeking to modernize and transform their contact center operations. Modernization can help virtually any organization reduce costs, improve service and enjoy higher levels of customer satisfaction and retention.
Contact Center Virtualization
Contact centers are a vital resource that many organizations use to serve and interact with their customers. As a result of business expansion and acquisition, many companies now operate multiple contact centers that were established and configured to meet very specific business requirements. Now companies increasingly recognize the value of transforming those discrete and geographically dispersed contact centers into a single virtual contact center that delivers greater productivity, cost savings, easier management and improved customer service.
Contact Centers
Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
Converged Communications Network For Financial Services
Converged Communications NetworkDuring the next five years, converged communications technologies will enable banks to streamline their operations and optimize costs. Banks that leverage the business implications of these technologies will be able to improve customer service, accelerate product delivery and enhance their competitive position.
Convergence
The market is seeing an accelerated shift from early adopters to widespread adoption of convergent telecom and information technology (IT) networks globally: Convergence at the corporate level is becoming a reality. As Dr. Jack Murphy, EDS Fellow Emeritus, said: “On the voice side, we are seeing a movement toward voice over IP, which takes data network technology and applies it to the voice networks. So voice begins to use data network technologies and infrastructure that was developed over the years. At the same time, we also see data networks moving in the direction of voice networks.”
Conversations: Talking With John Chambers, President and CEO of Cisco Systems PDF, 38K
As the leader of one of the world’s most dynamic companies, John Chambers knows the importance of market adaptation. The Cisco president and CEO discusses true productivity, the evolution of networking, and what it really means to be a leader in and out of the boardroom. This is an article from synnovation Magazine.
Conversations: Talking With Ron Rittenmeyer, COO of EDS PDF, 145K
As chief operating officer of one of the world’s largest IT services companies, Ron Rittenmeyer understands the challenges faced and opportunities available in a global ecosystem of employees, clients, partners, and suppliers.
Cracking the Code of Open Source Governance PDF, 805K
The possibilities seem like a free-for-all, but there are questions you should ask before taking advantage of the industry’s revolution. This is an article from synnovation Magazine.
Customer Service Performance
In today’s increasingly competitive marketplace, communications service providers are searching for new and innovative ways to attract, serve and retain subscribers. To grow their businesses, forward-looking communications service providers recognize the importance of delivering exceptional customer service with the new and existing services they deliver. In this paper, we discuss the current challenges to sustainable revenue growth in the communications industry and the critical role customer service performance can play in addressing this.

D - K

Decision Without Division PDF, 745K
As the central nervous system of today’s businesses, IT has the power to either propel an organization forward or limit its growth. In order to compete in a tech-centric marketplace, every enterprise needs to implement an effective, well-developed IT governance plan and make sure employees understand how the structure works and who is making the decisions. This is an article from synnovation Magazine.
Defending the Crown Jewels: Lessons Learned From the Security Infrastructure Microsoft Built PDF, 358K
How should a company apply defense-in-depth and other elements of a security program? That depends on the current state of that organization’s infrastructure. Take a look at what Microsoft did to enhance security within their organization.
Document Processing In the Digital Age
Enterprise-class document processing is now reaching a new and important level of maturity. Advances in document digitization, the lowering of storage costs and the application of automated work flow processes, organizations can now leverage proven electronic data management solutions.
Don't Hold On To Your Hat! PDF, 984K
The hats we wear today in our jobs probably won’t be suited for the innovation workforce of tomorrow. This is an article from synnovation Magazine.
Driving Innovation PDF, 1.8M
Innovation isn’t easy, but in today’s competitive environment, companies must excel at it in order to grow and succeed. This is an article from synnovation Magazine.
EDS Canada Financial Services Privacy and Customer Relationship Management Survey
EDS and Ipsos Reid recently conducted a study that reveals Canadian consumers’ habits, perceptions and requirements concerning the growing use of CRM systems, and the security and privacy of their personal information.
EDS U.S. Financial Services Privacy and Customer Relationship Management Survey
EDS and Ipsos Reid recently conducted a study that reveals American and Canadian consumers’ habits, perceptions and requirements concerning the growing use of CRM systems and the security and privacy of their personal information.
EDS Workplace Management Services and PCs with Intel® vPro™ Technology PDF, 238K
EDS and Intel are dedicated to enhancing and expanding services by integrating a new model of hardware-based virtualization into EDS' management processes with Intel vPro™ technology.
Education Without Borders: One World, The Network and Infinite Possibilities PDF, 530K
No one questions the right to learn, yet more than 100 million children worldwide do not have access to a primary education. Knowledge should never be proprietary. This is an article from synnovation Magazine.
End-To-End Supply Chain Visibility, Security and Effectiveness
With heightened concerns for cargo security and continuing pressures for achieving effective emergency response and profitability, the transport sector has been slow to respond as if in denial of lethal and competitive realities.
Enterprise Content Management In a Service-Oriented Architecture
Enterprise content management (ECM) vendors typically provide an interface enabling end users to access the content management services out of the box. Problem is users must learn to use the ECM's UI. When ECM is provided as part of a Service-Oriented Architecture, end users may continue using existing familiar applications, reducing the need for training.
Evolution of Direct-To-Consumer Retail
The ways in which companies define “retail” have shifted dramatically over the last decade. Traditional catalog businesses, brick-and-mortar stores, and today’s “eTailer” have converged to become a “multichannel” retail environment.
Extending the Enterprise: Coping With Being Everywhere and Nowhere PDF, 941K
We’ll address the role of globalization in the successful evolution of a 21st Century enterprise and present some coping strategies for dealing with this evolutionary phenomenon. This is an article from synnovation Magazine.
Extreme Office Makeover PDF, 771K
With a big assist from advanced technologies, Cisco is transforming its traditional offices from islands of solitude to cost-effective, space-efficient, collaborative workspaces reconfigured for today’s connected professionals. This is an article from synnovation Magazine.
Financial Services Legacy Modernization PDF, 366K
Updating and simplifying core applications and infrastructure so the corporation becomes more agile is essential to prepare for aggressive growth in the financial services industry.
Financial Services Utilities
Industry utilities can provide increased efficiency of operations for financial services companies, but collaboration and transparency are required to open the door. By revisiting their definition of core and noncore operations, early adopters of utility strategies are seeking to achieve step changes toward improved performance.
For the Record – Enterprise Records Management Is Crucial to Keeping Enterprises in Check PDF, 278K
Enterprise records management has always been a party to risk mitigation, but its stature is now gaining prominence across enterprises everywhere.
Forging the Information-Driven Supply Chain PDF, 1.2M
Today more than ever, information drives the CEO agenda. Corporate officers need current, accurate information to make the right business decisions. This is an article from synnovation Magazine.
Freight Logistics PDF, 168K
Although the importance of integrated freight logistics information is well recognized, the sector has been slow in effecting change related to its role in the supply chain. With heightened cargo security and continuing productivity requirements, freight logistics enterprises require an integrated information system to be competitive. Information drives all the fundamental processes in a freight logistics enterprise.
From the Experts: Eco-Reality Check PDF, 1.2M
IT-industry players and New Zealand’s ambassador to the United States talk about environmental sustainability – Hollywood’s influence, innovations from “the land down under,” the truth behind carbon offset programs, and the real questions companies should be asking. This is an article from synnovation Magazine.
Getting Smart About Document Management PDF, 221K
As businesses and organizations look for new strategies for managing information, they must identify ways to simplify and streamline their document processes. Through smarter document management, enterprises can add intelligence and structure to digital and paper communications. This is an article from synnovation Magazine.
Getting Strategic Alliances Right PDF, 1.2M
Like any other business relationship, strategic alliances require good governance to succeed. This is an article from synnovation Magazine.
Global Perspectives On the Pension and Retirement Industry PDF, 745K
This report distills the views of forum participants on the industry's opportunities and challenges resulting from global convergence and a more demanding regulatory environment.
Governance: The Key To Unlocking the Challenges of SOA
The service-oriented architecture (SOA) promises to reduce costs, improve performance and generate efficiencies in a wide range of industries. But to reap those benefits, organizations must understand and address a number of key SOA governance issues. In this paper, EDS outlines the nine processes of a closed-loop SOA governance model and demonstrates how SOA governance facilitates service planning, service funding and runtime policy enforcement.
Government Journal: Issue One PDF, 776K
The EDS Government Journal is one element of a multifaceted plan to articulate our point of view. This journal is intended to stimulate dialogue around government topics – serving as a point of departure rather than representing the last word.
Government Journal: Issue Two PDF, 1.6M
This second issue of the EDS Government Journal focuses on the topic of identity management, representing a range of potential applications that are pertinent to any government in the world.
Grid & Bear It: Modernizing the Computing Infrastructure To Improve Productivity and Reduce Cost PDF, 168K
In simplest terms, grid computing is the pooling of IT resources into a single set of shared services for all enterprise computing needs. You request information or computing power and have it delivered – as much as you want, whenever you want it. This is an article from synnovation Magazine.
Have Your Cake and Eat It, Too
Information Technology is vital to the Travel & Hospitality Industry as more and more people are traveling again for both business and pleasure. As the recovery continues, Travel & Hospitality companies are facing several key business issues including increased price transparency, commoditization, the demands for self service and raising costs of distribution. Many of these companies are looking to technology to solve these issues.
Healthcare Transformation: Getting There
In this paper, EDS examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
How Information Technology Changes In a Private Equity World
As more corporations move under the ownership of private equity firms, CIOs often fear their technology budgets will fall victim to cost restructuring. Privatization, however, actually helps the information technology (IT) structure within the company. It places enhanced emphasis on technology as a critical resource for growth.
I Am Who I Say I Am: Authenticating Users and Controlling Access To Corporate Information PDF, 1.1M
In today’s highly connected business world, the lines dividing corporate networks are blurred. The user base that IT professionals need to manage is growing in size, diversity, and complexity, making it difficult to identify and authorize users. This is an article from synnovation Magazine.
Impact of IT on Airline Consolidation
In this paper, we describe EDS' unique airline consolidation capabilities. We examine the challenges and operational requirements for a successful airline consolidation, as well as the opportunities it can provide.
Improving Asset Inventories and Reducing IT Costs with Intel® vPro™ Technology PDF, 489K
EDS investigated new hardware-based capabilities that are built into PCs with Intel® vPro™ technology. EDS concluded that these capabilities could significantly improve remote inventory, management, security, and update tasks, especially for PCs that are powered down, whose operating system is not working, or which do not have management agents installed.
In Short Supply PDF, 2.6M
The truth is, running a great supply chain isn’t rocket science. It all comes down to listening closely to the customer and managing the inverse relationship between information and inventory. This is an article from synnovation Magazine.
Integrated Freight Logistics
Integrated Freight LogisticsAlthough the importance of integrated freight logistics information is well recognized, the sector has been slow in effecting change related to its role in the supply chain. With heightened cargo security and continuing productivity requirements, freight logistics enterprises require an integrated information system to be competitive. Information drives all the fundamental processes in a freight logistics enterprise. Managing this information and its related systems is the key to success.
Integrating Service and Sales In Customer Relationship Management
To succeed in today’s faster and more competitive markets, organizations must find new and effective ways to open new revenue streams, improve enterprise efficiency and foster profitable long-term growth. Many of the world’s leading business organizations are achieving those core objectives by focusing intently on the quality and lifetime value of their customer relationships. By adopting an integrated, managed approach to sales and service interactions, these world-class organizations are relearning the traditional lesson of putting the “customer first.”
Keys To the Mint: The Pitfalls and Best Practices of an Effective Global Sales Account Program PDF, 366K
The most effective way to change behaviors to support an initiative such as a global account program is to focus on measuring and paying against leading indicators – internal behaviors (within the sales company) and external behaviors (with the customer) that are known to lead to success. This is an article from synnovation Magazine.

L - O

Leaving your Legacy: The importance of creating a plan for modernization PDF, 79K
In a perfect world: You would build your next IT system from the ground up and then populate it with data from your old system. In the real world: It just isn’t that easy. Modernizing an enterprise legacy system isn’t a cut-anddry endeavor. This is an article from synnovation Magazine.
Legacy Modernization
How can you modernize legacy applications so your business adapts with the changing demands? By becoming a more agile enterprise, your organization can meet long-term goals and achieve a consistent return on investment.
Legacy Modernization in Banking and Insurance PDF, 2.6M
Financial services companies are poised at IT renewal. A few have begun the journey and are actively modernizing overhauling back and front offices, while others have not reached the starting point.
Lessons From the Front Line: Strategies For Success In Emerging Markets PDF, 796K
The middle class sectors are growing fast, indicative of stable societies, increased focus on education, and better standards of living. Foreign investment, while historically limited, is also increasing. This is an article from synnovation Magazine.
Leveraged Services Utility Payment Model
The leveraged services utility model provides a structure that will enable banks to stay in the payments business for the long term. Better still, it offers them a way to seize new business opportunities, grow new revenue streams and leverage costs across multiple payment channels.
Life After HR Outsourcing: Now the Heavy Lifting Begins PDF, 151K
Human Resources Outsourcing (HRO) is a key stop on the path to HR transformation – the road out of the “administrivia” of overseeing day-to-day operations and into providing managers with more time to focus their attention on higher-impact strategic issues. This is an article from synnovation Magazine.
Life-Changing Decisions
A survey for the Global Financial Leadership Forum (GFLF), conducted by EDS, set out to investigate the challenges players in the life insurance industry face in a fast-changing market, and how they are adapting their business models to manage the risks and achieve new, lower-cost models that will enable them to compete effectively.
Lost In Translation PDF, 1.6M
Companies of all sizes are beginning to address eco-responsibility with strategic plans that include targeted reductions in carbon emissions and power consumption. Many are knee-deep in spreadsheets trying to measure and evaluate various paths to reaching these goals. This is an article from synnovation Magazine.
Making a List: Environmental Sustainability 101 PDF, 988K
So your company is going “green,” but what does that really mean? Beyond the declaration, with so many choices, causes, and initiatives, separating the “must does” from the “nice to dos” is your first challenge. This is an article from synnovation Magazine.
Making Innovation Part of Your Corporate DNA PDF, 1.0M
innovation planted firmly in the roots of governance processes can recondition the future direction of your organization. This is an article from synnovation Magazine.
Managing the Magic: Getting Innovative At Xerox PDF, 2.1M
Xerox Corporation thrives on innovation. Chester Carlson’s invention of xerography more than 60 years ago was an extraordinary milestone in the development of the modern information age. This is an article from synnovation Magazine.
Market of One PDF, 429K
What will it take for companies wanting their business to anticipate their needs and deliver products and services that fit their converged lifestyles? This is an article from synnovation Magazine.
Mobility White Paper PDF, 520K
EDS, Dell, Intel, Microsoft and Motorola collaborated on the development of this paper, which discusses how the right mobility solution and support can help you take full advantage of the edge – for better productivity, intelligence, visibility, efficiency and more.
Multisupplier Governance
As companies become more global, the scale of their business increases and their products diversify, they are seeking IT operations that enable, rather than constrain, growth. Still, the complexities of business expansion can leave the IT organization fragmented. CIOs are turning to new outsourcing models – including those involving multiple suppliers performing a range of tasks – to determine if these strategies support their corporate goals of growth, innovation and competitive advantage.
Navigating the Security Minefield – Managing Security and Operations Risk in a Global Financial Services Marketplace PDF, 1.6M
In this White Paper sponsored by EDS, Financial Insights, an IDC Company, examines the challenges global financial institutions face regarding security and operations risk management as they strive to safeguard both corporate and consumer non-public information. Also explored is how financial institutions are responding to increasing security threats, both external security attacks and internal fraud and unauthorized access.
Not Just a Spectator Sport: Identity Management In the Participation Age PDF, 303K
We are at a turning point in the evolution of human communication. We have reached the end of the Information Age. We are now entering the Participation Age – a time of networking where participants aren’t just acquiring information – they are beginning to contribute to it. This is an article from synnovation Magazine.
Offshore Services: Maximizing the Benefits For Financial Institutions
This paper identifies offshore services trends, drivers, risks and challenges, as well as offshoring's overall impact on financial services institutions.
On Second Thought: A Case Study For Reconsidering the Mainframe PDF, 160K
High costs may not be the only reason to reconsider the mainframe, but they’re a good place to start. The hardware is expensive both in absolute terms and relative to the high-end Intel-based hardware that now offers comparable performance. This is an article from synnovation Magazine.
Outsourcing to the EDS Agility Alliance PDF, 73K
In this study produced by IDC, the EDS Agility Alliance and with their nine partners, are going to the market with an end-game in mind – to migrate customers towards what it calls the “Agile Enterprise Platform.”

P - Z

Protect, Detect, Deploy: Managing Compliance and Internal Risks PDF, 249K
Traditional security and risk threats have been augmented, even usurped, by two factors that most companies had previously ignored: compliance concerns and internal threats. Find out how Oracle is rising to the challenge.
Putting It In Context – A Big Thing Within the “Next Big Thing” PDF, 428K
synnovationOne of the dramatic changes we can expect to see in the near future is a shift to a computing environment that’s contextually aware and can differentiate between what’s “normal” and what’s “unique.” This is an article from synnovation Magazine.
Reaching Out: Business Continuity In the Extended Enterprise PDF, 185K
In today’s extended enterprises, with information flows among an increasing number of strategic suppliers, subcontractors, and vendors supplying outsourced services, there’s an increased risk that an internal IT issue at any one supply chain member location can cause an IT outage that spreads across the entire chain.
Ready for Take-Off PDF, 745K
Putting IT governance on your radar drives value to your business. This is an article from synnovation Magazine.
Ready Or Not, Here It Comes: Convergence May Bring Order To Chaos PDF, 973K
In the beginning, people and businesses operated in an almost singular fashion. As society and human culture evolved, things began to get more complicated. This is an article from synnovation Magazine.
Requirements Engineering
EDS offers expertise in Requirements Engineering and all aspects of the product life cycle. EDS Requirements Engineers and information analysts are fully trained and bring experience and tools to client projects.
Rethinking the Path To Innovation PDF, 1.6M
Chances are your company's next great idea will come from your customers, partners or vendors. Are you listening? This is an article from synnovation Magazine.
Rev Up Your Workplace: Highly Tune Workplaces Deliver the Richest Customer Experiences PDF, 1.0M
When competing for customers, speed is essential. We’ve all experienced the incredible frustration of being placed on hold while a customer “care” representative is supposedly searching for the information needed to solve our problem or take our order. Of course, your organization never does that to your customers or prospects, right? This is an article from synnovation Magazine.
Revenue Generation For Information and Communications Technology Companies
Communications Service Providers (CSPs) must find a structured and proven way to monetize services in this new Information and Communications Technology (ICT) environment.
Risk Takers: From Meltdowns To Management Strategies, the Way We Handle Risk Is Changing PDF, 114K
Enterprises are looking ahead and seeking to improve the outcome of negative future scenarios by implementing what’s being referred to as an enterprise risk management framework – complete with policies, standards, and governance models.
Ron Rittenmeyer On Applying Practical Innovation PDF, 157K
Ron RittenmeyerRon Rittenmeyer, EDS’ president and chief executive officer, spoke at the CIO 100 Symposium about applying innovation in today’s business. He believes that smart ideas are just table stakes without practical innovation and execution. This piece is based on his remarks.
Route Planning, Tour Generation, Dispatching
Fleet owners can increase efficiency by planning as far into the future as possible. Long-range forecasting will provide transportation capacity where and when it is needed. This forward-looking approach represents an evolution in private fleet business strategies.
Securing the Enterprise Wireless LAN
The depth and breadth of wireless devices continues to grow, and it's a boon for businesses as workers are more mobile than at any time in the past. But that freedom comes with a very real threat of significant security breaches. Companies must protect themselves by employing solutions that secure the enterprise wireless local-area network.
Security: A Major Imperative For A Service-Oriented Architecture (SOA)
Service Oriented Architectures deliver a number of recognized advantages, including more open and efficient access to key enterprise services, applications and information. But the very openness of an SOA also creates unique and significant security challenges for organizations. In this EDS paper, we examine crucial SOA security issues – including confidentiality, integrity and availability – and review the technologies, tools, standards and architectures used to ensure SOA security.
Self-Service Technologies and Their Affect On Hospitality Branding
Recent research cited branding as one of the five “mega trends” that will have the greatest impact on shareholder value.
Service-Oriented Architecture
Organizations across virtually every business sector now face the challenges of globalization, increased competitive and regulatory pressures, and the need to respond more quickly and effectively to changing market conditions. In this demanding business environment, companies must transform themselves into leaner, faster and more agile enterprises. They must streamline and modernize their IT infrastructures, while addressing legacy system and application issues and the need to operate existing systems with minimal or no disturbance to the business.
Service-Oriented Architecture: SOA Systems Strategy & IT Organization Structure
A service-oriented architecture (SOA) enables components, applications, functions and systems to be published, consumed and combined dynamically over an intelligent network, enabling virtualization. EDS has experience implementing SOA solutions for financial industry clients and can help your enterprise benefit from a service-oriented paradigm.
Seven Steps To A Service-Oriented Evolution PDF, 159K
Adoption of the Service-oriented paradigm is an evolutionary process where enterprises must embrace the architectural concepts and steadily incorporate them into existing applications as well as take the appropriate steps during upcoming implementations.
Shaping the Future: How Outsourcing Is Being Used to Change the Structure of Financial Services PDF, 1.4M
This paper outlines the expectations of how outsourcing can benefit organizations that are rising. No longer simply a cost equation, today’s institutions look for a broader range of business benefits; improved service levels and greater organizational flexibility rate highly as two key goals.
Sign of the Times PDF, 570K
Sprawling campuses, cubicles and 9-to-5 jobs are becoming dinosaurs. Tomorrow’s workplaces will virtually blend into our day-to-day global environments. This is an article from synnovation Magazine.
Smartsourcing: Your Path To Innovation PDF, 1.9M
When outsourcing started, it was a means to one end: saving money. But nobody really considered where that money was going. Sure, money was being saved. But how was it benefiting the company? This is an article from synnovation Magazine.
SOA In the Hospitality Industry: How Are We Doing?
It has been a year and a half since our article entitled, “Service-Oriented Architecture and the Hospitality Industry: Cure or Chimera,” was published in Hospitality Upgrade Magazine. Much has transpired in hospitality industry technology since then, but what specifically has been occurring with regard to service-oriented architecture (SOA)?
SOA In the Transportation Industry
SOA in TransportationCompanies in the transportation industry face a number of challenges, from globalization and lower-cost competitors to the need to be more nimble and responsive to market changes. By adopting an enterprise-class service-oriented architecture (SOA), transportation providers can lay the foundation needed to modernize existing software systems and introduce efficient new applications.
Streamlining Collaboration with Enterprise Systems Management PDF, 407K
In the increasingly complex world of business systems, ESM can bring focus to your governance formula. This is an article from synnovation Magazine.
Super Power: Supercomputers – The Unsung Heroes of Keeping Trouble At Bay PDF, 305K
Many industries are taking risk mitigation to another level – one that focuses on providing information that takes risks out of business decisions. Supercomputers are powerful solutions that let people run simulations that allow businesses to prepare for events that could affect operations.
Taking Eco-Responsibility PDF, 2.5M
Thinking and acting with the environment's best interest is good for business, and great for the planet. Joan Sherlock from Sun Microsystems talks about technology's impact on our planet. This is an article from synnovation Magazine.
Talking With Anne Mulcahy, Chairman and CEO, Xerox Corporation PDF, 271K
Xerox has been called “the great turnaround story of the post-dotcom crash era.” Now on track, how is Xerox growing its business? As the driving force behind one of the world’s greatest corporate turnaround stories, Xerox’s Anne Mulcahy shares insights into leading a global enterprise. This is an article from synnovation Magazine.
Tapping Tag Power: Mandate or Not, RFID Technology Boosts Efficiency – and Profits PDF, 329K
While many industries, such as the aircraft industry, can easily tease out benefits to deploying RFID technologies, for many enterprises the benefits are blurred. Yet market dynamics may force these companies to embrace RFID before this haze comes into focus.
Technology Tallyho: Rallying Strategies For Collaboration and Global Success PDF, 818K
This article examines the context in which these new collaboration technologies must operate, the evolving nature of these technologies and what they can deliver, and three important requirements supporting them: mobile computing, security, and streamlined IT management.
Tectonic Plates PDF, 718K
In business, it always comes down to people. As leaders, we have ravenous appetites for talent – continuously craving the best and brightest to serve business needs for today and the future. This is an article from synnovation Magazine.
The Conditions Are Right ... But Will the Hospitality Industry Choose Next Wave of Innovation?
"Necessity is the Mother of Invention." Some of the more notable industry innovations of the past couple of decades would appear to support the truth of that old saying.
The Customer Is King PDF, 529K
The total customer experience is the sum of every interaction the customer has with an organization, from first contact through after-sales support. This is an article from synnovation Magazine.
The Data Center: Showcase For Eco-Responsibility and Smart Business PDF, 908K
As more and more attention is placed on energy consumption and as governments begin involving themselves in how to resolve these issues, the role of the data center is changing. This is an article from synnovation Magazine.
The Double-Edged Sword of Trade Secrets PDF, 865K
These assets have never been more valuable, vulnerable and challenging to protect. Is your company's 'lifeblood' secure? This is an article from synnovation Magazine.
The Eco-Advantage PDF, 968K
Traditionally, going green means treading red. Even though environmentally sound practices are lauded, they’re often considered the enemy of profit. But environmentally responsible manufacturing and supply chain processes can put “green” in your pockets. This is an article from synnovation Magazine.
The Edge of Reason: Managing Data, Knowledge and Intelligence For Business Success PDF, 235K
No one would dispute the fact that data is important, and management of data across its lifecycle, as well as the evolution of data from simple facts to useful business intelligence, are critical to the ongoing success of today’s rapidly evolving enterprise. This is an article from synnovation Magazine.
The EDS Agility Alliance: Partnering for Dynamic Computing PDF, 1.7M
The EDS Agility Alliance: Partnering for Dynamic ComputingTwo years ago, EDS began to recraft many of its marketing and partner programs in a way that demonstrated a prowess not previously seen from EDS. The most visible example was the creation of its Agility Alliance, a small but impressive roster of partners that EDS uses to create repeatable customer solutions.
The Effects of Electronic Ticketing On Revenue Accounting
Airlines can shrink their labor pools and payroll significantly by working together and standardizing available automation technologies, improving data quality and considering outsourcing for areas such as revenue accounting.
The Future of Multidimensional CIO
The identity of the world’s first chief information officer has likely been lost to history. The companies that appointed those first CIOs in the late 1970s couldn’t have envisioned the demanding, multidimensional responsibilities into which the position has evolved. As the role continues to gain prominence and value in the modern enterprise, the multiple roles of the job are truly becoming daunting. This paper outlines a few of the many dimensions required for the successful CIO.
The Innovation Quandry PDF, 1.9M
What’s the relationship between technology, innovation and business? Do business problems push technology advances, or vice versa? How do you use standard technology to solve unique challenges? These and other questions are addressed in this article from synnovation Magazine.
The Multiple Roles of CIO (Chief Information Officer)
As the role of CIO Chief Information Officer continues to gain prominence and value in the modern enterprise, the multiple roles of the job description and position are truly becoming daunting.
The Network: Big, Green Machine PDF, 2.5M
What the network did for enterprise security and unified communications, it's now doing for corporate “green” initiatives. This is an article from synnovation Magazine.
The Path To Activation, Now!
Are you ready to manage your PCs with Intel® vPro technology? Are you planning a migration from Microsoft System Management Server to Microsoft System Center Configuration Manager 2007 SP1? If so, then this document will help answer many of the questions you may have.
The Price Is Right: What Price Really Means To Enterprise Agility PDF, 95K
In an environment where global competition is fierce and many products are becoming commoditized, price management can become a competitive advantage and make the difference in profitability. This is an article from synnovation Magazine.
The Three Keys To IT Outsourcing Success PDF, 376K
When it comes to ITO, often big bets are being made by organizations and big risks taken by CIOs. And success or failure is quickly determined. So why do some organizations appear to struggle with such a mature business process as ITO? This is an article from synnovation Magazine.
There’s Gold In the Patent Stream PDF, 1.6M
Patent mining can help predict market currents. Best of all, the data stream is free. Kas Kasravi, EDS Fellow and leader of EDS' Patent Program, authored this article for synnovation Magazine.
Think Global, Act Local: 2007 GFLF Insurance Industry Survey
Perspectives on how insurance companies are approaching the need for global expansion, based on a survey by the Financial Times Research Centre. This paper was sponsored by EDS for the Global Financial Leaders Forum in November 2007.
Three-year Forklift Refresh Approach for PCs Delivers Significant TCO Benefits PDF, 177K
The Three-Year Forklift Refresh Cycle pilot study, a joint endeavor of Intel, A.T. Kearney, EDS, and Microsoft, suggests that refreshing all PC desktop hardware and software at once (the “forklift” method) every three years provides the best cost savings all around.
Tomorrow's Shopping World – Insights Into How Lifestyles and Technology Will Shape the Future of Retail PDF, 1.4M
Despite talk of market maturity, food retailing will still be here for the next generation but how will it look? How will changing lifestyles and developing technologies shape the way we shop in the future?
Transformation In Communications
Convergence has come to the communications marketplace, and in response to that shift, communications service providers (CSPs) must move quickly to evolve their operations, technologies and basic business models.
Transforming Defense Logistics Information Services
A vision and practical approach to achieving transformation. This paper describes a vision of how information services could evolve to deliver and sustain Defence Logistic Transformation business goals and suggests a practical road map to achieve that vision.
Transportation: Logistics Service Providers PDF, 418K
The transportation sector is challenged by globalization, consolidation and the need for faster, more visible and more flexible supply chains. In response, astute providers are now seeking a more agile transportation enterprise.
Turning Risks Into Opportunities PDF, 890K
You can't have one without the other, but don't let that keep you out of the game. This is an article from synnovation Magazine.
Uncovering the Hidden Value In Corporate Social Responsibility PDF, 1.1M
Think the impact of your philanthropic activities, volunteer programs, and “green” initiatives is limited to the community “out there”? Do you believe your company gives more than it gets back and that corporate social responsibility generally benefits others more than you? Think again. This is an article from synnovation Magazine.
Unwelcome Surprises – A Primer On What Organizations Can Do to Manage the Unexpected PDF, 255K
synnovationEnterprise risk management (ERM) is a relatively new business phrase being used in an increasingly widespread manner. It’s a broad term used by regulators, policy makers, industry groups, and enterprises to describe a range of activities that’s both similar and unique depending upon the context.
Up Close and Personal With Scott McNealy PDF, 460K
Often outspoken and unconventional, Scott McNealy is one of the most notable executives in American business – and one of the most influential leaders in the fast-moving IT industry. McNealy is chairman and president of Sun Microsystems. This interview is from synnovation Magazine.
Utility Credit and Mortgage Processing Model
As companies become more global, the scale of their business increases and their products diversify, they are seeking IT operations that enable, rather than constrain, growth. Still, the complexities of business expansion can leave the IT organization fragmented. CIOs are turning to new outsourcing models – including those involving multiple suppliers performing a range of tasks – to determine if these strategies support their corporate goals of growth, innovation and competitive advantage.
Virtualization: The EDS Perspective
Virtualization technologies are surfacing in every aspect of the computer world. Through active participation, EDS and its alliance partners are influencing the direction of virtualization to the benefit of enterprises worldwide.
Web 2.0 Technology: Are We Shaping it? Or Is It Shaping Us? PDF, 853K
Web 2.0 technology, where the network of users becomes the actual platform and where all users are created equal and barriers to entry are low, is no longer the social domain of just bloggers and Wikis. Employees are bringing this mindset to the workplace. This is an article from synnovation Magazine.
Workplace and Mobility Services
If you’re looking to turn your workplace into an empowered environment that supports your ever-changing business needs, stimulates greater productivity and improves your competitive standing, consider taking a journey. Innovations in three areas – automation, mobility and personalization – provide a clear path to the longterm benefits of a more agile workplace.
Workplace Productivity and Mobility
The boundaries of the workplace are shifting, and are frequently less defined by bricks and mortar than by technology challenges. As the work force becomes more reliant on access to the right technology at the right time in the right location, corporations face a series of hurdles related to security, support and device selection.
Zapping Data Anomalies
The high rate of data warehouse failures and the associated downtime and lost productivity require organizations to take a proactive approach to address data quality issues. Data warehouse professionals can greatly improve the quality of data content by preventing, identifying and monitoring data anomalies. Avoid the pitfalls that cause data warehouse failures through a “zapping” process that can help ensure the success, effectiveness and efficiency of your data warehouse.

Subscribe to EDS RSS Feeds

I would like to receive the EDS Newsletter