Communications: Related White Papers
- A Collaborative ICT Approach PDF, 221K
- Communications service providers (CSPs) now see a very real opportunity to deliver increasingly data-driven, business- oriented solutions in this emerging market.
- Convergence
- The market is seeing an accelerated shift from early adopters to widespread adoption of convergent telecom and information technology (IT) networks globally: Convergence at the corporate level is becoming a reality. As Dr. Jack Murphy, EDS Fellow Emeritus, said: “On the voice side, we are seeing a movement toward voice over IP, which takes data network technology and applies it to the voice networks. So voice begins to use data network technologies and infrastructure that was developed over the years. At the same time, we also see data networks moving in the direction of voice networks.”
- Customer Service Performance
- In today’s increasingly competitive marketplace, communications service providers are searching for new and innovative ways to attract, serve and retain subscribers. To grow their businesses, forward-looking communications service providers recognize the importance of delivering exceptional customer service with the new and existing services they deliver. In this paper, we discuss the current challenges to sustainable revenue growth in the communications industry and the critical role customer service performance can play in addressing this.
- Revenue Generation For Information and Communications Technology Companies
- Communications Service Providers (CSPs) must find a structured and proven way to monetize services in this new Information and Communications Technology (ICT) environment.
- The Conditions Are Right ... But Will the Hospitality Industry Choose Next Wave of Innovation?
- "Necessity is the Mother of Invention." Some of the more notable industry innovations of the past couple of decades would appear to support the truth of that old saying.
- Transformation In Communications
- Convergence has come to the communications marketplace, and in response to that shift, communications service providers (CSPs) must move quickly to evolve their operations, technologies and basic business models.