Enterprise Service Management (ESM): Related White Papers
- Ron Rittenmeyer On Applying “Practical” Innovation PDF, 182K
- Ron Rittenmeyer, EDS’ president and chief executive officer, spoke at the CIO 100 Symposium about applying innovation in today’s business. He believes that smart ideas are just table stakes without practical innovation and execution. This piece is based on his remarks.
- A Balanced Innovation Strategy Based on Market Approach PDF, 740K
- In this EDS Viewpoint Paper, Tom Hill, EDS Fellow and director of EDS’ Fellows and Distinguished Engineering Programs discusses how winning organizations can support their employees' inherent inventive DNA by understanding the six main forces, with an emphasis on market approach, that affect innovation.
- Maturing Your Service Level Management Performance Measurement System
- It’s time to maximize the business value of the internal IT service-level agreement performance measures, the internal operating-level agreements and the external underpinning contract performance. Keeping all three registered, visible and operationalized helps you turn data into wisdom, while increasing your competitive advantage in the marketplace.
- Multisupplier Governance
- As companies become more global, the scale of their business increases and their products diversify, they are seeking IT operations that enable, rather than constrain, growth. Still, the complexities of business expansion can leave the IT organization fragmented. CIOs are turning to new outsourcing models – including those involving multiple suppliers performing a range of tasks – to determine if these strategies support their corporate goals of growth, innovation and competitive advantage.
- Streamlining Collaboration with Enterprise Systems Management PDF, 407K
- In the increasingly complex world of business systems, ESM can bring focus to your governance formula. This is an article from synnovation Magazine.