Healthcare: Related White Papers
- Contact Centers
- Contact centers remain the crucial touchpoint in customer relationship management. Organizations can outsource this technology solution to achieve top box performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
- EHR: A Step To Quality Care
- The electronic health record (EHR) holds promise to improve the quality of healthcare and lower care costs. To determine whether or not EHRs actually help meet these goals, providers and payers need the tools, particularly the right data, to measure success. In this paper, EDS and Mayo Clinic explore what it takes to get a true picture of EHR effectiveness.
- Healthcare Transformation: Getting There
- In this paper, EDS examines how government agencies can address the issues and opportunities of healthcare reform that face consumers, providers and payers, as viewed through the lens of The 360-Degree Healthcare Continuum.
- Healthcare Trends, the Business Perspective
- To find out how companies in a key segment of the U.S. economy are addressing the transformation now underway in healthcare, EDS, an HP company, and the National Association of Manufacturers (NAM) surveyed company executives in the manufacturing sector. The purpose of the survey was to gain insight into how healthcare issues and dynamics are affecting companies and to identify innovations employers are using to drive down healthcare costs and empower employees to make better healthcare choices.
- Predictive Modeling For Medicaid
- The U.S. government and the nation’s states are striving to improve the well-being of participants in the Medicaid health program while controlling the program’s costs. Predictive modeling helps achieve these goals through data mining and analytics to predict trends and probabilities as well as identify program participants at highest risk of future health problems. Includes a five-step approach to applying predictive modeling in the analysis of Medicaid populations.
- Understanding the Benefits of Outbound IVR Solutions in Healthcare
- Currently, the phone accounts for the majority of interaction between patient, provider and payer, and investment in this channel has been heavily geared toward inbound phone interaction. However, the emergence of outbound interactive voice response (IVR) technology, in recent years, has added a new dimension to the phone channel which healthcare organizations cannot ignore in today’s increasingly complex environment.