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Service-Oriented Architecture In the Hospitality Industry: How Are We Doing?

This article first appeared in Hospitality Upgrade, Fall 2007

It has been a year and a half since our article entitled, “Service-Oriented Architecture and the Hospitality Industry: Cure or Chimera,” was published in Hospitality Upgrade Magazine.

Much has transpired in hospitality industry technology since then, but what specifically has been occurring with regard to service-oriented architecture (SOA)?

  • Has the industry embraced SOA in any real way, or are we only playing at the margins?
  • Are there any examples of SOA environments that have been put into production and, if so, what can we learn from their experience?
  • Has SOA delivered on the various benefits that have been ascribed to it?

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