Business Process Outsourcing Services: Related News
- EDS, an HP Company, Expands Contact Center Managed Services To Include Multivendor Management Capabilities (21 Oct 2008)
- PLANO, Texas – EDS, an HP company, today announced the expansion of its Contact Center Managed Services to include features that integrate people, processes and technology, enabling clients to manage multiple vendors and improve the customer experience.
- HP Acquisition of EDS Brings Global Scale, Strength and Reach to Services Portfolio (26 Aug 2008)
- With 25 global applications delivery centers, desktops managed in more than 80 countries, and CRM services delivered to 450 million customers, clients of HP's new EDS business group are trusting their business to a formidable global IT provider who delivers innovative, competitive and reliable technology services.
- Communications Service Providers Achieving Differentiation Through Superior Customer Service (22 May 2008)
- In this time of converging services, new competition and emerging alternate business models, communication service providers (CSPs) who focus on providing superior customer service will have a higher customer retention rate and increase their probability of customers adding on new services. In this paper, EDS examines those challenges and provides recommendations on how to address them.
- EDS Chosen To Manage Combat Veteran Call Center For Department of Veterans Affairs (09 May 2008)
- HERNDON, Virginia – The U.S. Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign to make combat veterans more aware of health care services and benefits available from the VA.
- EDS Named Leader In Outsourcing Services By CRM Magazine (09 May 2008)
- PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world's foremost customer relationship management (CRM) publications.
- EDS Signs Global IT Outsourcing Contract With Royal Dutch Shell (31 Mar 2008)
- THE HAGUE, Netherlands and LONDON, UK – EDS today announced it has signed a five-year, US$1 billion IT Master Services Agreement (MSA) with Royal Dutch Shell (Shell). Today’s agreement with EDS is one of three IT outsourcing agreements between Shell and three key suppliers, and is expected to deliver Shell a substantial business improvement over the five year initial term of the contract.
- EDS Best Shore Strategy: Offshore IT Outsourcing Solutions (06 Feb 2008)
- EDS runs its offshore IT outsourcing services on a network that is entirely owned by the company and carries only EDS clients’ data. EDS’ Best Shore solution is a key component of the company’s unique Global Delivery Model providing offshore IT outsourcing vendor services that match a client’s specific needs.
- EDS Rated “Positive” In Gartner’s 2007 Vendor Rating Report (09 Jan 2008)
- EDS received an overall “positive” vendor rating in a recent report from global information technology research and analysis firm Gartner, Inc.
- EDS Receives “Strong Positive” Rating For Data Center Outsourcing (17 Oct 2007)
- PLANO, Texas – EDS, a leading information technology services company, today announced it has received the highest rating possible – a “strong positive” – in Gartner’s “MarketScope for Data Center Outsourcing, North America, 2007.”
- Offender Assessment System (27 Aug 2007)
- To enable information sharing across the national prison system of England and Wales, EDS armed Her Majesty's Prison Service (HMPS) with a centralised, streamlined IT infrastructure. This, along with a pioneering “joined-up justice” Offender Assessment System (OAS's) and a state-of-the art data center, helps reduce the risk of repeat offenses.
- EDS Ranked Number One Best Managed Global Outsourcing Vendor (20 Jun 2007)
- PLANO, Texas – Today EDS announced it has earned the number one position on the “Top 50 Best Managed Global Outsourcing Vendors” list compiled by the Brown-Wilson Group for The Black Book of Outsourcing from Wiley Publishers.
- Outsourcing Manages Risk While Transforming Processes for Canada's Central Bank (08 Jun 2007)
- In a recent Outsourcing Journal article, Editor Beth Ellyn Rosenthal discusses how the Bank of Canada needed to find a way to manage its growing and complex business without compromising service levels. After going through an RFP process, the Bank of Canada signed a contract with EDS Canada.
- Digital Oil Field: Sustainable Information Management Through Outsourcing (09 Apr 2007)
- Oil & Gas companies are seeking to reduce initial investments in the digital oilfield environment by leveraging assets and minimizing operating costs. EDS can deliver solution factories, which are pooled resource centers that provide a leveraged environment and suite of applications.
- Defense Supply Center Gets One-Stop Support (22 Mar 2007)
- During the past nine years, EDS has helped the Defense Supply Center Richmond develop a command-wide 24x7 help desk, providing technical expertise in information assurance (IA), administering systems on various platforms, and providing legacy system management leading to modernization efforts.
- Workplace Transformation With Microsoft Vista (05 Feb 2007)
- In tandem with Microsoft's latest operating system, Microsoft Vista, EDS offers clients an end-to-end transformation planning and deployment service. The offering includes a complete analysis of a client's current desktop environment and will help lead EDS and its clients into this innovative workplace transformation.
- EDS Helps Law Enforcement Agencies Protect Public at Major Events (11 Dec 2006)
- At the 2006 World Series, EDS assisted federal law enforcement agencies in protecting the public. It's a familiar role – EDS has also supported law enforcement agencies at Super Bowls, All-Star Baseball Games, the Democratic and Republican National Conventions and the G-8 Summit.