Contact Center Managed Services: Related News
- HP Acquisition of EDS Brings Global Scale, Strength and Reach to Services Portfolio (26 Aug 2008)
- With 25 global applications delivery centers, desktops managed in more than 80 countries, and CRM services delivered to 450 million customers, clients of HP's new EDS business group are trusting their business to a formidable global IT provider who delivers innovative, competitive and reliable technology services.
- Maintaining Protective Measures (07 Jul 2008)
- In this Q&A, Bryan Palma, EDS vice president, Global Information Security, discusses how EDS helps clients around the world meet customer expectations in an open and accessible marketplace while still maintaining protective measures.
- EDS Chosen To Manage Combat Veteran Call Center For Department of Veterans Affairs (09 May 2008)
- HERNDON, Virginia – The U.S. Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign to make combat veterans more aware of health care services and benefits available from the VA.
- EDS Named Leader In Outsourcing Services By CRM Magazine (09 May 2008)
- PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world's foremost customer relationship management (CRM) publications.
- EDS Becomes Microsoft Dynamics CRM Partner (17 Mar 2008)
- As an extension of a long-standing strategic relationship dating back nearly 20 years, EDS is now Microsoft’s enterprise partner to deliver Microsoft DynamicsTM CRM consulting and solutions in enterprise scenarios, such as contact centers and sales force automation.