For release: 09 May 2008
EDS Named Leader In Outsourcing Services By CRM Magazine
PLANO, Texas – EDS today announced it has once again been named a leader in the Outsourcing Services Category by CRM Magazine in its 2008 Service Awards. This represents the fourth consecutive year EDS has been recognized for its leadership by one of the world’s foremost customer relationship management (CRM) publications.
Service leaders must not only keep ahead of the rapid changes in the market, they must also be the innovators who instigate these changes. CRM Magazine honors those CRM vendors committed to innovation while making the end-user customer the business priority.
The Outsourcing Services Leader award is based on a blend of weighted criteria comprised of analyst ratings for customer satisfaction, depth of functionality or services, company direction, as well as corporate advances and financial strength as evidenced by revenue and revenue growth.
“Our innovation in customer relationship management services continues to make us the business ally of more than 450 clients worldwide,” said Sean Finnan, EDS global vice president of CRM Services. “We are honored to once again have our industry expertise recognized by the CRM Magazine leadership awards.”
EDS' portfolio of CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. With the ability to comprehensively manage the entire customer interaction operations of its clients, EDS brings measurable high value through differentiated industry-tailored services.
CRM Magazine recognized EDS for its depth of services, including extensive service offerings for key industries such as financial services, retail, manufacturing and high-tech firms. The company was also recognized for institutionalizing key service offerings by process experts.
At EDS, more than 26,000 contact center professionals deliver CRM services in 48 languages on behalf of more than 450 clients from 155 locations in 26 countries.
About EDS
EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. Learn more at eds.com.
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