Enterprise Application Management Services
Enterprise Resource Planning (ERP) Management
Enterprise Application Management Executive Overview
- Visibility into your applications
- Reduced support costs and increased productivity
- Enhanced performance and reliability
- Consistency in methodology and services
- Improved flexibility and scalability
- Better protect and maximize enterprise applications investments
Download the Enterprise Application Management Services At-a-Glance PDF, 95K
Maintaining mission critical ERP/CRM systems amid globalization and increased demand for anywhere, anytime access is leading to higher applications maintenance and management costs and reduced productivity. The shift to offshore delivery is also increasing the risk of service disruption, while multi-vendor sourcing environments and Service Oriented Architecture (SOA) and Edge devices, if poorly implemented, are compounding management complexity, risk, and costs. Additionally, global implementations without centralized standardization and control have resulted in multiple configurations, or instances, of ERP/CRM applications requiring extensive global support using premium skilled resources.
To address these challenges and the high costs and risks of application support that result from them, plus the restrictions they place on innovation necessary for growth, you need applications management services that support your business priorities and operational requirements while enabling you to quickly meet changing business demands and remain competitive.
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EDS helps clients meet their applications challenges by providing full applications management support for mission critical ERP/CRM applications. We offer base services that support the application, operations and end users so you can deliver when your customers call. We also offer program management support that redefines an outstanding partner relationship and optional services that extend your ability to drive continuous improvement to your bottom line.
EDS provides effective application management by matching your business priorities and operational requirements to application service, productivity and cost decisions. We know that you need security and assurance, performance and reliability, flexibility and consistency of service delivery across all your geographies and sites. In addition, you need cost control for your complex application environments in order to compete in today’s marketplace. Our best practices, service design and experience enable us to deliver on these needs.
By maintaining the integrity of your enterprise software package, we ease vendor upgrades and ensure that functionality always meets your changing business requirements. Our managed services help you control spending through predictable maintenance costs. We also allow you to choose the level of applications support you need for your enterprise applications, giving you the flexibility you seek. We offer variable and adjustable service agreements that increase this flexibility and a three-tiered delivery model that provides on-site, off-site, and offshore support. This approach, we’ve found, achieves not only greater flexibility and assurance, but also the greatest savings balanced with performance, reliability, readiness for change and innovation and risk management.
Enterprise Application Management Service Features
- Manage for PerformanceTM – To address the full scope of your enterprise application management needs, EDS applies innovative delivery solutions to Manage for PerformanceTM.
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- Service Excellence – We offer our clients guaranteed service levels, best practices in service excellence and real-time service updates for tracking. Our client dashboard shows a consistently high approval rating on all our applications-related work. EDS client executives study the dashboard daily, taking immediate corrective actions to ensure your support stays on course.
- Global Integrated Delivery – EDS’ tiered delivery approach provides a seamless On-Site/Offsite/Offshore leveraged delivery model employing common processes and tools and Centers of Expertise to ensure you receive cost-effective, consistent delivery no matter where your ERP/CRM application is supported.
- Breadth of Services – We offer global scope and scale – from consulting and implementation of ERP software through ongoing management and hosting to outsourcing of non-core business processes.
- Proven Services Tailored to Meet Client's Needs – Our flexibility allows us to match each client’s desired features/options and service levels, with the right delivery location mix to meet specific business objectives.
- Experts in Managing Complexity – We are experts at managing the complexity related to Enterprise Application Software – from the applications and infrastructure to the business and people processes that have to be included in the change management program.
- Alliances – EDS has established strategic alliances with the worlds leading ERP/CRM solution providers enabling our clients to leverage EDS’ leading expertise in managing these solutions.
What Analysts are Saying About EDS
- Analysts have consistently ranked EDS in the Top 4 Worldwide Application Management vendors for the past 5 years (IDC’s AM Services Top 10, 2001 – 2005)
- “In light of recent wins, and EDS’ strong emphasis on execution on this line of business, we expect to see continued growth in EDS’s application management revenues” (Ovum – EDS Profile, Jan 2007)
- “EDS possesses strong processes and competencies in AO” (The Forrester WaveTM North American Applications Outsourcing, Q1 2007)