Applications Outsourcing Services: Technical Summary
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- Executive Overview
- Business Case
- Technical Summary
The day-to-day work of planning, scheduling and staffing information technology (IT) maintenance and the disruptions created by responding to problems consumes valuable time, resources and attention. You are being distracted from performing the core activities you need to do in order to meet your company's business objectives. That's why outsourcing your applications management is a logical step.
Applications management services can provide you with the service flexibility, reliability and consistency you need, along with a predictable price that is backed by service levels. Leveraging EDS' experience in outsourcing, you'll gain a dependable resource to solve problems, mitigate risk and keep your applications up and running.
Your decision to outsource the management of your applications is not one you take lightly, so our goal is to earn your trust by providing you with services and capabilities that meet or exceed your expectations at every turn. We do this by offering all of the following:
- A Choice of Comprehensive Services
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You choose whether to outsource support for specific applications or your entire application portfolio. Our capability expertise spans your application portfolio footprint – custom or commercial off-the-shelf applications. We also provide full applications support for mission critical ERP/CRM applications under our Enterprise Application Management Services .
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- Flexibility Puts You in Control
- EDS will work with you to create the most cost-effective solution tailored to your business objectives and operational requirements.
- Services are tailored to application needs so you don't get a one-size-fits-all solution. Tiered service packages allow you to select the support level that's right for each application's priority and business impact.
- In addition, our predictable pricing and flexible contracting allow for adjustments based on changes to your applications portfolio and services needs so you only pay for what you need.
- Metrics for Visibility and Control
- By continually reviewing and optimizing your services, we can help improve your productivity and enhance your results. Through our Web-based dashboard we provide access to service performance metrics, along with a fully transparent reporting feature so you can monitor your applications, service volumes and costs.
- To satisfy your changing business priorities and optimize your applications environment on an ongoing basis, we regularly compare these metrics against your demand and business objectives.
- Transformation
- When you outsource your applications management to EDS, we execute a proven approach to optimize your applications support and deliver on our commitments to you. This approach includes the following steps:
- Transition: We transition responsibility of in-scope applications while minimizing any service disruption
- Transform: We follow a disciplined process to gather additional data about your applications and their environment and work with you to align the specified applications and services. Additionally, we implement productivity improvement and cost-savings initiatives so you start seeing the benefits from “right-sized” services, improved processes and delivery efficiency
- Manage: We manage your applications support needs from the outset and continually improve and refine how they are managed
With our established change management process, knowledge transfer and application transformation processes, you'll be able to enjoy continuity in your business operations while improving the overall quality of your systems.
Choose EDS
As one of the world's leading providers of application management services, you can count on EDS to provide you with better service, cost savings and accountability, along with:
Applications Management Services Flash Demo
One size does not fit all when it comes to addressing your applications needs. EDS' Applications Management Services assesses each application's priority and business impact and then tailors the management plan for that application accordingly. Through EDS' Manage for Performance methodology, your application portfolio is aligned, transformed and continuously optimized in order to meet your evolving business needs.
- A single point of contact that provides commitment and accountability
- Tiered services tailored to your specific application needs
- Fixed prices with adjustments for changes to your applications portfolio
- Productivity improvements in applications maintenance to reduce your total cost of ownership
- Measurable service levels with a reputation for service excellence; this includes dashboard and reporting that provide you with better application control and visibility
- Global industry expertise with a focus on your business objectives
- 60 global facilities with certified centers of expertise in COBOL, Java, .NET, ERP, program and project management (PPM), and data engineering
- High-quality, low-cost global delivery capabilities when and where you need them
- Global service management and applications capabilities supported by common processes and tools
- Managed, reduced risk
- Economies of scale that only a global provider can deliver
To meet your applications outsourcing needs, you need the right partner. By offering you a flexible, scalable and transparent services-based operating model that includes global access to highly trained and experienced resources plus measurable service performance, you can:
- Bring your portfolio back into balance
- Improve applications performance
- Cut costs by 15 to 40 percent
- Reduce risk
- Return focus to your core business
For more information about what EDS can do for you, submit a business inquiry.
Molson Coors
EDS is behind the continued success of Molson Coors. Our Applications Management Services helped the brewer gain better control of its application decisions, reduce costs and risk, and return its focus to its core business.