Business Process Outsourcing (BPO) Overview

Let a Specialist Manage Your Noncore Business Processes So You Can Focus On Your Business

To remain competitive in the global economy, you need to concentrate on what made you successful in the first place – your core business. You can't afford to expend valuable time and energy managing transactions and noncore processes that could be handled by other specialists. EDS can provide the strategy, solutions and services you need to solve your complex business issues, achieve results and maintain your competitive advantage. Combining more than 40 years of information technology (IT) management and business process outsourcing expertise with knowledge specific to your industry, we can provide business-focused solutions tailored to your specific strategic goals.

Our full portfolio of BPO solutions will help you improve customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate your business processes and applications, and save you money. We have the capability to deliver optimum value in BPO solutions because of our:

Domain expertise
Process excellence
Best-of-breed applications and alliances
Economies of scale
Globally secure network
Best Shore^® delivery – the optimum mix of onshore, near-shore and offshore outsourcing

By leveraging our experience as an outside business process expert, you are free to concentrate on your core business. Consider that we:

Manage CRM services in 48 languages to more than 450 clients in 26 countries
Print more than 4 billion documents annually
Process 6.35 billion credit card transactions, 1 billion healthcare claims, 1.5 billion checks and 100 million remittance transactions annually

And you'll see how, as your ally, we can contribute to your continued success.

Download the Business Process Outsourcing Service Area Overview PDF, 141K

With EDS' Help, Our Clients Have:

Reduced operational costs by up to 84 percent through transforming paper claim processing to paperless processing
Enhanced customer retention by improving cancel/save rates by up to 36 percent
Increased conversion rates by up to 30 percent
Increased items per order by up to 36 percent through cross-sell and up-sell capabilities
Reduced average customer care handling time and staffing by up to 20 percent
Increased first-call resolution by up to 400 percent within a matter of a month and a half
Reduced card processing fraud losses by up to 50 percent