Business Process Outsourcing
Let a Specialist Manage Your Noncore Business Processes So You Can Focus On Your Business
More On Business Process Outsourcing
To remain competitive in the global economy, you need to concentrate on what made you successful in the first place – your core business. You can't afford to expend valuable time and energy managing transactions and noncore processes that could be handled by other specialists. EDS can provide the strategy, solutions and services you need to solve your complex business issues, achieve results and maintain your competitive advantage. Combining our years of information technology (IT) management and business process outsourcing expertise with knowledge specific to your industry, we can provide business-focused solutions tailored to your specific strategic goals.
Our full portfolio of BPO solutions will help you improve customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate your business processes and applications, and save you money. We have the capability to deliver optimum value in BPO solutions because of our:
- Domain expertise
- Process excellence
- Best-of-breed applications and alliances
- Economies of scale
- Globally secure network
- Best Shore® delivery – the optimum mix of onshore, near-shore and offshore outsourcing
By leveraging our experience as an outside business process expert, you are free to concentrate on your core business. Consider that we:
- Conduct business with over 300 clients in 26 countries
- Employ thousands of service professionals, with 65 percent of those outside the United States
- Have more than 30 years experience in BPO
- Process more than 1 billion U.S. Medicaid and Medicare claims annually, more than any other company
- Administer 45 million credit card accounts and process more than 5 billion merchant transactions annually in 18 countries
- Deliver contact center services from 144 locations in 48 languages
- Process more than 5 billion merchant transactions annually
- Perform 2.4 billion healthcare transactions annually
And you'll see how, as your ally, we can contribute to your continued success.
Download the Business Process Outsourcing Service Area Overview PDF, 205K
With EDS' Help, Clients Have:
- Handled 1.5 million calls per month while improving first-call resolution to 92 percent and reducing average wait to less than 14 seconds
- Cut operational costs for a government bank by 30 percent and complaints by 60 percent
- Reduced card processing fraud losses by 50 percent and doubled processing throughput
- Increased average number of items per order by 36 percent and reduced IT costs by 30 percent
- Reduced customer service expenses by 40 percent and reduced abandon rate to less than 3 percent
Customer Relationship Management (CRM) Services
Get a 360-degree view of your customers across the globe and insight to turn knowledge into revenue and growth.
Consumer Direct Services
As your business grows we can help you cut the costs and complexity of effectively managing volume growth, demand variability and global expansion.
Consumer Card Services
Let us provide you reliable and accurate authorizations and transaction processing tailored to your business and operations.
Finance and Accounting Services
Count on an experienced partner to manage your finance and accounting business processes to lower operational costs and improve overall business value.