Web Hosting Services
Web Hosting Services Executive Overview
- Automated, standardized hosting environment reduces cost, while enabling higher quality
- Efficient ITSM operations and best practices improves productivity…allowing you to do more with less
- Guaranteed Service Level objectives reduces risk, while maximizing availability
- Global automated delivery model improves speed, efficiency and consistency of operations
- Provides visibility and control of your environment via the industry-leading client interaction portal
- Manage risks and threats with comprehensive security services
EDS goes beyond conventional hosting, advancing the foundation of traditional IT services by employing standardization and automation technologies to provide clients with leveraged, high value IT services. From e-commerce, to data warehousing, to transaction processing, clients will receive secure around-the-clock automated hosting solutions. Our standardized technologies are tightly integrated to maximize levels of automation and enable maximum visibility into each client environment – both for the client and the team supporting the client. EDS' automated web hosting operations model has enabled us to accomplish more with fewer resources, and do so in a more consistent fashion. As a result of revising and automating our internal operational support system (which includes processes, technologies and people), we have seen significant improvements in the areas of speed-to-market, scalability, efficiency, delivery consistency, downtime, security and problem resolution – internally, as well as for our clients.
EDS' unique approach to web hosting automation consists of a special combination of service delivery tools and techniques, automation technologies, service delivery processes and trained personnel. We leverage top-notch automation technologies that automate critical tasks associated with the deployment and ongoing management of your infrastructure - tasks such as provisioning, change management, monitoring, reporting, asset tracking and security – and make them available in an outsourced fashion to help clients increase infrastructure agility. The automation of these tasks provides unprecedented levels of quality, speed, security, and scale in our clients operations – while reducing complexity, resource requirements, operational risks and problems resulting from human error.
Increased Visibility and Change Control
Two essential things you don't want to lose when outsourcing any aspect of your business – and two things you don't lose when you chose EDS as your web hosting service provider. Our award-winning, client portal provides you with unparalleled visibility into your service delivery environment by displaying appropriate levels of historical and real-time visibility into your EDS service delivery environments in a role-based fashion and puts the power of change control directly into your hands.
The portal is ultimately intended to serve as our clients' single point of entry into data related to the web hosting services being received from EDS. It is a customizable client-facing portal that serves as a unified global operating mechanism – providing each client with insight into the operations and performance of their respective EDS-managed environments. The tool can be used to conduct operational reviews, track problems and resolutions, monitor changes and track security-related activity, conduct business analysis and capacity planning and report on computing assets.
Through this portal, Service Delivery and Account team members have access to process reports, key performance indicators and metrics, trending analysis and data and exception reports. Team representatives can access end-to-end application availability reports and individual Infrastructure Component Availability (OLA) reports, as well view critical capacity management planning reports with details surrounding current capacity, capacity trends and service level commitments. Service level reporting ties service levels to contracts and entitlements and reports on real-time service level interruptions resulting from infrastructure outages.
myhosting-eds.com™ Client Interaction Portal
- Conduct system reporting and monitoring
- Conduct monitoring, measurement and reporting related to URL and transaction performance
- Perform asset auditing
- Push new code to your environment (and roll it back) using the Code Deployment System
- Conduct load testing on Web sites or Web-enabled applications
- Access and review project updates, invoices, service credit data, project plans, and up-to-date architectural documents
- Export system data for analysis
- Add users and create roles associated with your domain or web site
Code Deployment System
- Integration with myhosting-eds.com™ Customer Portal
- One-Click Publish and Rollback
- Role-Based Access Control
- On-Demand Backup and Restore
- Code and Content Verification
- Incremental Update
- Start/Stop Services Command-Line Interface
- Extensible Framework