Managed Output Services
Executive Overview
- Comprehensive problem management
- Service desk agent support
- Remote diagnostics and resolution
- Real-time monitoring of problem alerts
- Responsive service dispatch
- Flexible coverage options
- Robust performance tracking and reporting
Managed Output Services At-a-Glance PDF, 91K
EDS, the world leader in managing Workplace Services, and Xerox, the leader in document management, are working together to provide a complete and flexible solution for managing and optimizing your printers, copiers, fax machines, and scanners.
Managed Output Services provides comprehensive enterprise wide management of office output. As your single point of contact, EDS manages and maintains existing office equipment regardless of manufacturer, provides consumables replenishment, and technology refresh. Leveraging Xerox’s expertise, EDS takes responsibility for the enterprise output so your IT leadership can focus on other key business initiatives.
Managed Output Services is flexible and scalable making it easy to get started and drive results. We offer two packages:
- Managed Output Services Select – allows you to capture immediate benefits by starting with the network-connected printers and other devices that fall within IT Management’s scope.
- Managed Output Services Utility – provides comprehensive management for all office output devices, across budget centers, to maximize enterprise savings and benefits.
Reduce Costs to Improve and Optimize Service
EDS and Xerox are working together to provide a complete and flexible solution for managing and optimizing your printers, copiers, fax machines, and scanners.
Available Features
- Design Services – Optimize plans to reduce costs and improve performance.
- Initial Optimization – Replace old output devices, consolidate suppliers and train end users.
- Monitoring, Manage and Support – Use Xerox software to ensure maximum device performance and a single point of contact in your multivendor environment.
- Consumables Management – Monitor and automatically replenish supplies.
- Ongoing Optimization and Life Cycle Asset Management – Track assets and deliver continuous improvements.
- Business Support Services – Manage invoices, change control, Service Level Agreement performance and management reviews.