Enterprise Applications Solutions For Microsoft Dynamics CRM
EDS and Microsoft Extend Relationship To Deliver Microsoft Dynamics CRM
Global EDS Microsoft Dynamics CRM Services – Executive Overview
Tap into EDS' expertise in the Microsoft Dynamics CRM product, its tools, methodologies, training and business. Combine this expertise with our operational excellence in hosting and managing CRM solutions to:
- Provide you with solutions that are scalable, adaptable and customizable to optimize your customer experience, allowing you to build stronger and more profitable customer relationships
- Give you flexibility to implement, deploy and manage Microsoft Dynamics CRM in either an on-site, hosted or outsourced model to best meet your business requirements
- Transform your customer service and sales force automation business processes that are fully integrated with Microsoft Office products
- Increase the speed of your Microsoft Dynamics CRM implementations and integrations without compromising quality and security
- Deploy solutions that lower your total cost of ownership, reduce risk and deliver sustainable business value
- Gain access to Microsoft operational and technical expertise to accelerate business performance
Take advantage of our enhanced partnership with our long-time EDS Agility Alliance Partner Microsoft to provide you with CRM implementation, integration, modernization, hosting and management and call center outsourcing services based on Microsoft Dynamics CRM solution that reduces time-to-market, lowers your total cost of ownership and provides business solutions to give you that competitive edge.
Look To EDS As a Partner For Microsoft Dynamics CRM Solutions For the Real World
The EDS and Microsoft partnership brings together a proven CRM software solution with world-class applications delivery, management and hosting capabilities. Whether you need to implement, host or manage a new CRM solution to address critical customer relationship and sales force automation strategies, upgrade an existing Microsoft Dynamics CRM solution to improve efficiency, or consolidate existing customer relationship management solutions into a consistent global footprint, EDS provides the right mix of Microsoft expertise and real-word experience to ensure your success.
Brings Proven CRM Software Together With World-Class Applications Management
By bringing together the operational excellence of EDS and Microsoft Dynamics CRM product capabilities, we are uniquely positioned to develop innovative, industry-focused CRM solutions to help improve your business performance and customer experience. Our joint operational excellence and product capabilities will also help you drive consistent and measurable improvement in your everyday business processes.
- Standardize your customer experience on Microsoft Dynamics CRM, a fully integrated customer relationship management solution
- Improve productivity and operational performance and remove technology constraints with standardized business processes proven in Microsoft
- Reduce operating expenses using Microsoft’s integrated and automated software functionality combined with EDS' experience in hosting and managing Microsoft technology for clients
- Streamline your applications portfolio by replacing disconnected and cumbersome legacy customer and sales applications into a modern, packaged Microsoft solution
- Accelerate business value and exceed user demand while supporting future business growth with a responsive and flexible Microsoft based CRM solution
- Integrate your systems and centralize your data for improved security and auditability
EDS Microsoft Dynamics CRM Solutions To Support the Agile Enterprise
To be successful in the face of fast-paced change, technology must be agile enough to support business change, fuel growth and create competitive advantage. You need your software to keep pace with the changing business climate now more than ever. As a certified Microsoft Dynamics CRM strategic partner, EDS helps you increase customer satisfaction, shorten sales cycles, improve efficiency and increase revenue.
Get sustainable business value from Microsoft Dynamics CRM implementations. Our business-proven solutions and implementation expertise reduce risk, lower costs and improve quality. EDS’ full life cycle approach working with Microsoft products and technology gives your company the increased scalability, high availability and global reach you need to keep your business moving forward and maximizing your customer experience.
- Enterprise Application Implementation Services
- EDS works with you to improve and potentially redesign your business processes using best-in-class enterprise applications and technology to optimize your CRM environment. Our full range of services includes implementing and enhancing your CRM capabilities. EDS deploys the right solution for your company to transform your business.
- Service-Oriented Architecture (SOA) and Integration
- EDS helps reduce the complexity and increase the flexibility of your applications. EDS uses SOA services to orchestrate business processes and events, manage enterprise information and deliver applications and content to users more quickly and cost effectively.
- Designed for Run™
- Effective applications management requires visibility to drive services, productivity and cost decisions that match business priorities and operational requirements – with a keen focus on total cost of ownership – now and in the future. EDS' innovative solution profiles applications for optimal business alignment, transforms support services and organizations for lower total cost of ownership (TCO) and increased agility, and applies continuous improvement best practices.
- Enterprise Application Hosting
- EDS' hosting services are ideal for companies that want to spend more time focusing on their core business and less time on system outages, security breaches and server downtime. Using our flexible set of services for enterprise-class application hosting, we can help you manage your information technology (IT) investments effectively, while meeting changing business, audit or regulatory needs.
- Contact Center Outsourcing
- EDS management and operation of multichannel contact centers support inbound and outbound interactions for marketing, sales and service. EDS combines its Best Shore® global delivery, highly trained agents and proven processes to meet clients' strategic business objectives of driving growth, increasing customer satisfaction and retention, reducing costs and mitigating risks.
Empower your employees to boost sales, satisfaction, and service with automated CRM that's easy to use, customize and maintain.